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Trainer Station Staff (f/m/d)

Railways for the world of tomorrow.

Deliver Egypt’s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt’s first High Speed Rail network. We are looking for transport and mobility professionals with substantial experience in railway operations and projects in Egypt or worldwide. Join us to deliver this landmark project in Cairo.

The Trainer Station Staff is responsible for designing, delivering, and evaluating training programs for all station personnel, including station masters, controllers, ticketing agents, customer service representatives, and assistants. This role ensures that station staff are fully equipped with the knowledge, skills, and competencies necessary to operate safely, deliver exceptional customer service, adhere to operational standards, and respond effectively to both routine and emergency situations.

Responsibilities:

Develop and deliver training programs for train attendants, ensuring their proficiency in providing exceptional service to passengers.
Create training materials, including presentations, handouts, and job aids, to support the learning process.
Conduct training sessions, both in classroom and on-the-job settings, to educate train attendants on safety procedures, customer service, emergency protocols, and company policies.
Assess stations staff performance through observations, simulations, and assessments, providing feedback and coaching for continuous improvement.
Collaborate with subject matter experts and stakeholders to ensure training content is accurate, up-to-date, and aligned with operational standards.
Stay updated on industry trends, best practices, and regulatory requirements to incorporate into training programs.
Support the development and implementation of operational systems and processes to enhance efficiency and effectiveness.
Assist in the evaluation and selection of training tools, technologies, and resources to enhance the learning experience.
Foster a positive learning environment that encourages employee engagement, motivation, and professional growth.
Maintain training records, documentation, and reports to track attendance, progress, and training outcomes.

Qualifications:

Bachelor's degree/MBA in a relevant field (e.g., Education, Hospitality, Transportation).
Minimum 3 years of experience in training and development, preferably in the transportation industry or a related field.
Proven knowledge of all aspects of compliance related to train attendant operations and regulations.
Certification in adult training and development.
Affinity with train attendant responsibilities and the passenger railway industry is a plus.
Possess knowledge about train operations, customer service standards, safety protocols, and emergency procedures.

Competencies:

Experience in developing, implementing, updating, and monitoring operational systems to improve efficiency and effectiveness.
Good understanding of passenger railway business operations or equivalent industry knowledge to analyse and provide recommendations.
Ability to thrive in a fast-paced, start-up environment, adapting quickly to changing priorities and managing multiple projects.
Ability to work under pressure and meet challenging deadlines, ensuring timely delivery of analysis and recommendations.
Solution-oriented mindset, actively seeking opportunities for process improvements and operational efficiency.
Strong client orientation and a quick response attitude, providing exceptional service to internal and external stakeholders.
Willingness to learn and incorporate company standards and procedures into training analysis and recommendations.
Strong interpersonal skills, collaborating effectively with individuals at all levels of the organization as a team player.
Ability to work with a diverse workforce in intercultural environments, promoting inclusivity and cultural sensitivity.
Proficiency in MS Office (Teams, Outlook, Excel, Word, etc.) and relevant IT systems, utilizing technology for data analysis and reporting.
Fluent in written and spoken English, facilitating effective communication.
Fluent in Arabic, enabling seamless communication with Arabic-speaking individuals.

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