Training & Development Officer

JOB PURPOSE:

The Training & Development Officer manages all logistical and administrative aspects of the full training cycle, from planning and scheduling to successful delivery and follow-up while ensuring all sessions align with RDMC's training policies and plan. This role is crucial for maintaining detailed reporting on all activities and progress for the Training & Development Team and other stakeholders.

RESPONSIBILITIES/DUTIES

Program Implementation & Coordination:

• Support the Training & Development Team in executing the training plan and distributing the training calendar to all RDMC departments.
• Ensure all aspects of training, from preparation and delivery to follow-up, are handled with a high degree of professionalism and organization.
• Manage program administration, including scheduling, tracking attendance, and monitoring implementation progress.
• Coordinate all logistical aspects of training sessions (e.g., room reservations, catering, materials) to guarantee smooth delivery.

Participant Engagement:

• Conduct effective induction and orientation sessions for new staff.
• Assist in delivering compelling training sessions, workshops, and leadership development programs.
• Communicate with participants via email or phone to address questions and ensure completion of pre-work.

Reporting & General Support:

• Prepare and maintain daily, weekly, and monthly dashboards and reports detailing training and development activities and progress.
• Assist the Training & Development Lead in conducting comprehensive training needs analysis.
• Perform other related duties and responsibilities as assigned.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• A bachelor's degree in a relevant field such as Human Resources, Organizational Development, Education, or Business.
• Excellent command of the English language, both written and spoken.

KNOWLEDGE:

• Familiarity with modern training methodologies and learning management systems (LMS).
• Understanding of effective training assessment and evaluation techniques.
• Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Knowledge of Microsoft Power BI is a significant advantage.

EXPERIENCE:

• 3-5 years of experience in a training or learning and development role, preferably within a large or multinational organization.
• Experience with change management initiatives and fostering a culture of continuous learning.

DESIRED BEHAVIORS & EXPERIENCES

• Collaborator & Communicator, who enjoys working with others and can communicate effectively with employees at all levels of the organization.
• Proactive & Strategic, who does not just wait for tasks; anticipate needs, identify opportunities for improvement, and think strategically about how learning and development can support our business goals.
• Problem-Solver, who are skilled at identifying challenges and creating innovative solutions.
• Empathetic Leader, who can mentor and guide others, foster a positive and enthusiastic learning environment.
• Adaptable & Resilient, to navigate change and adjust to new priorities with a positive attitude.