Training Manager

The ideal candidate must have Training Management experience within hospitality and restaurants, and will be responsible for planning, coordinating, and implementing all training activities within the restaurants group.

Job Profile:

• Must have a minimum of 5 years experience in training within restaurants and hospitality
• A minimum of 5 years experience in hospitality
• Self-starter with high personal standards and a high code of ethics
• Very good command of English and Arabic (both oral and written)

Responsibilities:

• Lead procedures related to training across company
• Setup and implement the procedures related to training
• Assist the Human Resources Manager in planning and conducting employee interviews when necessary
• Training team members regionally
• Assist in the elaboration of the Human Resources budget with figures related to training
• Research practices to protect, improve and enhance all company practices and SOPs including regarding employee training procedures and reporting
• Maintain a detailed record of employee trainings
• Formulates strategies which effectively aid in employee training and retention
• Ensure that all new employees undergo full induction training and other departmental trainings as assigned
• Coordinate and supervise the training of all employees
• Monitor of effectiveness of training and training methods
• Coordinate performance appraisal program and ensure its implementation
• Consult with managers and supervisors about company training policies and procedures
• Help employees and their managers improve performance through training and examinations
• Prepare periodical examinations of trainees
• Perform and assess examinations and results
• Develop group and individualized training programs that address specific areas in need of improvement
• Implement company manual and training manuals
• Assess employees’ skills, performance and productivity to identify areas of improvement
• Promote company culture and values through training
• Effectively communicate with team members, trainers and management.
• Manage training resources within the team, including working with both general employees and management to develop and deliver training
• Research and develop new methods & technologies related to training to ensure up to date practices and procedures
• Assess trainees response and following up on their feedback.
• Conducting Kitchen trials as needed.
• Coordinate the preparation of supervisory and other professional training programs, as well as other training needs based on the analysis done by the management
• Submit daily, weekly and monthly reports as per department and company needs and requirements
• Submit monthly summary and progress reports
• Assist in conducting employee recognition activities such as “employee of the month” awards
• Consult with the Human Resources Manager on practices regarding employee turnover, absenteeism, motivation, recognition and any other employee-related aspects
• Consult with managers and supervisors about company policies and procedures
• Any other task requested by HRM, GM & OM relevant to the department
• Coordination with Human Resources Team
• Any other task requested by the management within company and department guidelines and procedures