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Training Operations Manager
India
Job Category: Non - Faculty
Job Type: Full Time
Required Experience: 4-7 Years
Job Location: Gurugram
Job Description – Training Operations Manager
Position: Training Operations Manager
Location: KR Mangalam University, Sohna Road, Gurgaon
Reports to: Director
About the Role
KR Mangalam University is looking for a Training Operations Manager to manage and streamline the operations of our 20-member training team. This role ensures seamless execution of training programs, manages classroom operations, monitors trainer performance, and delivers data-driven insights to leadership. You will act as the operational backbone of the training function, enabling trainers to focus on delivering high-quality learning.
Key Responsibilities
- Operational Oversight
- Manage training calendars, session scheduling, and classroom/venue logistics.
- Track trainer and trainee attendance accurately.
- Coordinate trainer availability, leave management, and workload balancing.
- Quality & Class Observations
- Conduct structured classroom observations.
- Maintain and monitor training quality benchmarks.
- Share actionable feedback and escalate persistent issues to the Director.
- KPI & Performance Tracking
- Track and report trainer KPIs (sessions delivered, learner feedback, completion rates).
- Consolidate participant evaluations into structured reports.
- Support continuous improvement plans for trainers.
- Data & Reporting
- Prepare weekly/monthly dashboards on attendance, KPIs, and training quality.
- Provide insights and recommendations to the Director for decision-making.
- Team & Process Support
- Streamline processes and implement operational best practices.
- Maintain organized digital repositories of training materials and records.
- Coordinate with other departments for smooth training execution.
Requirements
- Bachelor’s degree in Management, Education, or related discipline (Master’s preferred).
- 4–7 years of experience in training operations, L&D management, or academic administration.
- Excellent organizational and process management skills.
- Proficiency in Excel/Google Sheets and reporting tools.
- Strong interpersonal and communication skills, with the ability to balance quality control and trainer engagement.
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