Transcon Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Job Description

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.

KEY RESPONSIBILITIES:

Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies

Billing & Accounting

Review files and complete billing with accuracy and timeliness
Review invoices and send charges
Manage destination charges and special billing procedures (e.g., White Glove)
Post financial transactions promptly
Monitor accounting and billing reports
Ensure files are settled and closed out properly
Maintain clean, auditable financial records

Financial Control & Compliance

Ensure billing meets internal billing standards and KPIs
Support audit readiness through proper documentation and accuracy
Monitor service provider billing sheets
Escalate billing discrepancies and exceptions

EXPECTATIONS :

Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions

***5:00pm to 02:00am***

Monday to Friday

Qualifications

Fully proficient with various software applications (mainframe systems)
10-key by touch
Displayed ability to work independently with minimal supervision
Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
Functions efficiently in a high stress environment
Willing to work overtime
An intimate understanding of Export Compliance
Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Reporting Structure: