Transportation Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
As the Transportation Coordinator at JLL's Integrated Facilities Manager business line, you will work closely with the Transportation Manager to ensure employee transport for social and non-sociable hours are scheduled properly in accordance with local law and company policy. You will be responsible for analytics relating to transport services, vendor management, and predictive problem solving when external factors such as strikes or extreme weather impact operations. This role requires you to document and evolve processes, conduct auditing and analytic reporting, and manage escalations while researching new programs and improvements. You will play a vital role in JLL's commitment to delivering transformative real estate solutions by ensuring seamless transportation operations that support employee needs and enhance workplace accessibility across our client portfolio.

What your day-to-day will look like:
Document and evolve processes related to transport requests and services while ensuring compliance with company policies
Conduct auditing and analytic reporting to verify processes are followed in accordance with established guidelines
Provide problem-solving solutions to address unplanned external factors including weather disruptions, strikes, and other service interruptions
Manage project work focused on improving processes, user interface, and technology for transport portal systems
Handle escalation and complaint management while coordinating with vendors to resolve transportation issues
Process invoicing as directed and maintain accurate financial records for transportation services
Research new programs, pilots, and improvements related to transport functions and operational efficiency.

Required Qualifications:
Strong analytical and Excel skills with ability to interpret data and generate comprehensive reporting
Ability to document processes in Standard Operating Procedure (SOP) formatting with attention to detail
Experience interpreting processes and company policies to ensure compliance in daily practice
Strong communication skills for engaging with employees, vendors, and management at various levels
Vendor management experience with demonstrated ability to coordinate and oversee service providers
Critical thinking and problem-solving skills for addressing complex transportation challenges
Demonstrated work experience in similar transportation coordination, logistics, or facilities management roles.

Preferred Qualifications:
Experience with transportation management systems and portal technology
Knowledge of local transportation laws and regulatory compliance requirements
Project management experience related to process improvements and technology implementations
Experience in facilities management or integrated services environments
Background in analytics and reporting with advanced Excel or database management skills
Customer service experience with escalation and complaint resolution
Understanding of predictive planning and contingency management for service disruptions.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.