Transportation Representative, SWA- Ops Delivery Experience

JOB_REQUIREMENTS

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DESCRIPTION

The Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence

Key job responsibilities

Monitor and enhance delivery performance through active coordination with stations and shippers
Manage real-time tracking of pending deliveries and implement rescue operations as needed
Execute standard operational tasks based on shipper requests following established SOPs
Facilitate clear communication channels between multiple stakeholders
Generate and distribute regular performance reports
Handle escalations through appropriate channels
Identify trends and propose process improvements
Maintain performance metrics at or above target levels

A day in the life
Daily Operations

Monitor real-time tracking IDs for pending deliveries
Coordinate with stations for shipment rescue operations
Collect and communicate station feedback to shippers
Process shipper requests for specific tracking IDs
Generate and share performance reports
Handle time-sensitive escalations

BASIC QUALIFICATIONS

Bachelor's degree in operations, supply chain or logistics
Experience communicating to senior management and customers verbally and in writing
Graduate or Post graduate.

PREFERRED QUALIFICATIONS

Are enrolled in or have completed a Bachelor's degree in supply chain management, operations, engineering, analytics or related field

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