Travel Agent

Job Title: Ticketing Operator/Sales lead generator

Location: Dubai, UAE

Employment Type: Full‑Time

Experience Required: Minimum 5 years (local market)

FEMALES PREFFERED

About the Role

We are looking for a detail‑oriented, customer‑focused Ticketing Operator to join our dynamic travel team in Dubai. The ideal candidate will bring at least 8 years of hands‑on experience in airline ticket reservations, fare calculations, and customer support across major GDS platforms. You’ll play a key role in delivering flawless ticketing services and helping our clients book stress‑free journeys.

Plus point if you have active client base.

Key Responsibilities

• Flight Reservations & Management
• Handle new bookings, re‑issues, cancellations, and refunds via Amadeus, Sabre or Galileo
• Verify itinerary details and ensure full compliance with airline fare rules and policies
• Fare Quotation & Ticketing
• Calculate and present accurate fare options, surcharges, taxes, and total trip costs
• Issue e‑tickets and manual tickets as needed, ensuring zero errors
• Customer Service & Support
• Respond promptly to client inquiries by phone, email, or chat
• Advise on best routing, stopovers, and transit requirements
• Resolve ticketing issues and follow up on schedule changes, delays, or irregular operations
• Supplier & Airline Liaison
• Coordinate with airlines and consolidators for special fares, group bookings, and promotional offers
• Monitor PNRs and proactively inform clients of any changes or disruptions
• Reporting & Record‑Keeping
• Maintain up‑to‑date client profiles, booking logs, and daily sales reports
• Prepare weekly/monthly performance summaries for management review

Requirements

• Experience: Minimum of 8 years in airline ticketing and reservations (Dubai/local market)
• GDS Proficiency: Advanced user of Amadeus, Sabre, or Galileo
• Regulatory Knowledge: Thorough understanding of IATA fare rules, taxes, and ticketing procedures
• Language Skills: Fluent in English; additional languages (Hindi, Arabic) a plus
• Soft Skills:
• Exceptional attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to multitask and thrive under pressure in a fast‑paced environment
• Education: Diploma or degree in Travel & Tourism, Hospitality, Business, or related field preferred

What We Offer

• Competitive salary with performance‑based incentives
• Health insurance and other benefits
• Professional growth opportunities and familiarization trips
• Supportive, multicultural work environment

Please share your CV and a brief cover letter to:

Contact:0552760597

Only candidates meeting the above criteria will be contacted.

Job Type: Full-time

Pay: From AED1,500.00 per month

Experience:

• GDS system handling experience (Amadeus/Sabre/Galileo: 8 years (Required)