Travel Operations Specialist - Ticketing & Holiday Packages

Job Summary

We are a growing travel agency specializing in travel bookings, UAE visa services, and holiday packages. We are looking for a Travel Operations Specialist – Ticketing & Holidays to manage UAE visa processing, flight ticketing, holiday bookings, and inbound customer enquiries in a professional and structured manner.

Arabic language proficiency is mandatory for this role.

Key Responsibilities

UAE Visa Processing

• Handle UAE tourist visas (30 / 60 days), visa extensions, and visa change (bus/flight).
• Verify client documents and eligibility in line with UAE immigration regulations.
• Coordinate visa submissions, tracking, and timely status updates.
• Identify and escalate high-risk cases (overstay, fines, immigration restrictions).
• Ensure complete documentation and avoid verbal commitments.

Flight Ticketing

• Manage domestic and international flight bookings.
• Issue, reissue, and cancel tickets as required.
• Check fares, availability, and confirm payments.
• Maintain accurate booking records and PNR details.

Holiday Packages & Hotel Bookings

• Handle holiday enquiries, staycations, and hotel bookings.
• Coordinate with suppliers and DMCs.
• Prepare quotations using approved company templates.
• Manage booking confirmations and travel vouchers.

Lead Handling & Customer Coordination

• Manage inbound and outbound leads via WhatsApp, website, phone calls, and CRM.
• Respond to customer enquiries promptly and professionally.
• Understand customer travel requirements and qualify leads.
• Coordinate internally to convert enquiries into confirmed bookings.
• Update lead status, notes, and follow-ups accurately in the system.

Client Communication

• Communicate with clients via approved WhatsApp, email, and CRM channels.
• Handle Arabic-speaking clients confidently and professionally.
• Provide clear, accurate, and factual updates to customers.

Systems & Compliance

• Work within WhatsApp CRM and internal booking systems.
• Maintain proper case notes and records.
• Follow company SOPs and compliance guidelines.

Required Skills & Experience

• 1–3 years of experience in UAE visa processing.
• Experience in flight ticketing (Amadeus / Galileo / Sabre preferred).
• Experience handling holiday packages and hotel bookings.
• Strong experience in customer enquiries and lead handling.
• Fluency in Arabic (spoken & written)
• Good English communication skills.
• Strong attention to detail and customer service orientation.

Job Types: Full-time, Contract

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

• What is your current visa type and expiry date
• How soon can you join ?

Experience:

• working on Amadeus / Galileo / Sabre: 1 year (Preferred)

Language:

• Arabic (Preferred)