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State of Washington

TSD Business Analyst (IT Business Analyst – Senior/Specialist) | Ferries Division

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Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!

The Opportunity

WSDOT’s Technology Services Division (TSD) is seeking a senior enterprise IT Business Analyst to support Washington State Ferries (WSF) by providing expert-level guidance and leadership in the planning, evaluation, and implementation of information technology solutions that advance operational and strategic objectives. Serving as a single-resource role, this position will independently lead complex, multi-stakeholder initiatives involving enterprise systems, vessel and terminal technologies, and regulated operational environments, elicit and validate business requirements, evaluate solution feasibility; and design or recommend process improvements aligned with enterprise architecture, cybersecurity standards, and operational needs. The TSD Business Analyst will also play a key role in strengthening Transportation Systems Division business analysis and intake processes by developing repeatable frameworks and mentoring project teams and business stakeholders, while serving as a trusted advisor to executive leadership and ensuring compliance with statewide IT policies and regulatory requirements. Our top candidate will demonstrate advanced analytical and problem-solving skills, deep business analysis expertise, and clear, effective communication skills.

What to Expect

Among the varied range of responsibilities held within this role, the TSD Business Analyst will:

Independently identify, elicit, and analyze complex business needs across enterprise and ferry operations.
Develop actionable technical and functional specifications from complex business requirements.
Provide strategic guidance to executive and operational stakeholders.
Serve as a subject matter expert, mentor project teams, business units, and other IT resources on business analysis practices, process frameworks, maritime-specific operational considerations, and governance standards.
Independently lead planning, coordination, and execution of complex IT initiatives.
Monitor project budgets, expenditures, and milestones.
Maintain operational readiness for field support as needed.
Conduct on-site observations and engage with field teams to gather business requirements and support project initiatives.
Provide on-site support as needed to facilitate project planning, requirements gathering, and operational alignment.
Act as the senior-level intake authority for new technology initiatives entering the TSD.
Support emergent or high-priority initiatives that require independent judgment and senior level expertise to assess, prioritize, and resolve challenges

Qualifications

To be considered for this opportunity, the following are required:

Project Delivery & Vendor Management

Demonstrates ability to independently deliver IT projects, including procurement, contracting, and implementation of end-to-end third-party technology solutions (SaaS/COTS).
Ability to ensure initiatives align with enterprise objectives, regulatory requirements, and operational priorities.

Business Analysis & Enterprise Project Support

Skills to apply advanced business analysis skills to assess complex requirements, identify gaps, and provide actionable solutions.
Experience supporting enterprise-level project planning, governance, and prioritization to ensure technology solutions meet both operational and strategic needs.

Regulatory & Compliance Awareness

Knowledge of and ability to apply federal, state, and agency compliance standards to ensure procurement, funding, and project delivery meet all regulatory frameworks (e.g., FTA, FHWA, FEMA, PCI DSS, USCG cybersecurity standards).
Ability to ensure adherence to policies while enabling operational efficiency.

Communication & Stakeholder Engagement

Demonstrates strong written and verbal communication skills to engage all stakeholders, including executive leadership.
Ability to translate technical information for nontechnical audiences, facilitates informed decision-making, and builds collaborative relationships across IT, operations, and external partners.

Growth Mindset

Actively demonstrates a commitment to learning and growth.

Service-Oriented

Takes action to meet the needs of others.

In addition to the above competencies, the following are also required:

A valid driver’s license and the ability to operate state-owned vehicles.
Ability to obtain a Transportation Worker Identification Credential (TWIC) card within the first six (6) months of employment.

It is preferred that qualified candidates also have:

Foundational Knowledge in Information Technology & Business Administration

Demonstrates advanced competency in IT leadership by applying foundational knowledge of information technology and business administration to effectively manage enterprise IT operations, align IT strategies with organizational goals, and oversee technical teams demonstrated through formal education, and/or professional experience.

Advanced Business and Financial Acumen

Demonstrates an advanced understanding of business operations, financial management, and budgeting principles to evaluate project feasibility, develop funding strategies, and ensure compliance with federal and state requirements (e.g., FTA, FHWA, FEMA).
Skills and the ability to apply strategic thinking to align IT and business initiatives with enterprise goals and fiscal accountability.

Project and Change Management Skills

Demonstrates competency in project management, Lean, and organizational change management (e.g., PMP, CAPM, Lean certification, Prosci OCM) to deliver IT products and services with efficiency and measurable business value.

Continuous Improvement and Efficiency Mindset

Ability to apply Lean Six Sigma principles to optimize efficiency, reduce waste, and improve processes.
Fosters a culture of continuous improvement to enhance IT operations and project delivery.

To review the full Position Description, please follow the directions in the Contact Us section of this posting.

Important Notes

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
This position offers flexible/hybrid remote work options.
This recruitment may also be used to fill additional positions per business needs.
The salary listed includes the legislative approved 5% salary premium for positions in King County.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov

Why WSDOT

Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 25DOT-HQ-04774 in the subject line.

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