UAE National Call Centre Agent – Automotive Division

Customer Support & Service Coordination

• Handle inbound and outbound customer calls with professionalism and empathy
• Book vehicle service appointments and follow up on customer requests
• Provide accurate information about products, services, and offers
• Resolve customer concerns quickly and efficiently, escalating when necessary

Collaboration & Communication

• Coordinate with workshop and service advisors for appointment availability
• Communicate service updates and delivery timelines to customers
• Liaise with internal departments to ensure a smooth customer journey
• Maintain clear and updated call logs using CRM tools

Performance & Reporting

• Meet daily and monthly KPIs, including call handling time and customer satisfaction
• Generate reports on customer feedback and recurring issues
• Support the team in achieving sales conversion targets for upsells or add-on services
• Continuously seek ways to improve call centre operations and customer experience