Unit Head Merchants & Partnerships

Key Responsibilities

Offline Merchant & B2B Partnerships

• Build and execute the merchant partnerships strategy to grow acceptance for our wallet/QR business across priority categories (e.g., grocery, food, fashion, electronics, services).
• Identify, pitch, and onboard merchants and aggregators (direct + via PSPs/payment gateways) to drive wallet adoption and transaction volume.
• Own the end-to-end partnership lifecycle: prospecting → deal structuring → contracting → onboarding → go-live → growth.
• Negotiate commercials (MDR, rebates, co-marketing, settlement terms, exclusivity where relevant) and ensure sustainable unit economics.
• Create joint growth plans with merchants (promotions, bundles, loyalty, wallet-first offers) and track performance.
• Increase Current Account/Wallet business by targeting Corporates and selling business solutions.

Integrations & Onboarding (Product+ Tech + Ops)

• Lead the integration process with merchant tech teams and internal Product/Engineering/QA.
• Drive merchant integration requirements: payment flows, checkout UX, refunds/chargebacks, reconciliation, reporting, webbooks/APIs, and settlement.
• Build scalable onboarding playbooks, documentation, and workflows to reduce time-to-live.
• Coordinate with Risk, Compliance, Legal, and Finance to ensure regulatory and operational readiness.

Scaling & Ecosystem Growth

• Expand partnerships through marketplaces, e-commerce platforms, delivery apps, subscription merchants, and billing use cases.
• Launch and manage merchant programs focusing on QR business (tiering, incentives, performance-based pricing, seasonal campaigns).
• Monitor merchant funnel health (pipeline, conversion, integration completion rate, activation rate) and fix bottlenecks.
• Analyze performance data and propose product enhancements that improve conversion and retention.
• Increasing wallet deposit through bringing new Wallets via B2B partnerships

E-commerce Business Partnerships (Additional)

• Identify partnerships that unlock new demand channels (e.g., affiliate networks, last-mile/logistics partners, platforms, enablers).
• Work with marketing to run co-branded campaigns and optimize ROI across partner channels.

Job Requirements:

• 3–7+ years in merchant partnerships / BD within payments, wallets, fintech, PSPs, gateways, or e-commerce platforms .
• Minimum bachelor's degree from HEC recognized University
• Proven track record of closing merchant deals and onboarding B2B deals and scaling them post-integration.
• Strong understanding of payments concepts: MDR, settlement, refunds, chargebacks, reconciliation, risk/fraud basics .
• Experience managing technical integrations (APIs, plugins, checkout flows) and coordinating with engineering teams.
• Strong negotiation, stakeholder management, and problem-solving skills.
• Comfortable working with data (Excel/Sheets, dashboards) to drive decisions.