Description

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

We are in the beginning stages of building this newly defined Omnichannel program with cross-functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data-driven decisions that take our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.

As an Interaction Designer, you are the sweet-spot finder between user needs and business goals for a wide portfolio of digital projects. You have the opportunity to design solutions our customers use daily to manage their financial well-being.

Detailed Description:
In this role, you will:

• Leverage a user-centered design process to design multi-channel experiences, including responsive web and mobile app, for retail/business customers and colleagues
• Collaborate with UX teammates, business/product managers, brand managers, IT teams, analytics teams, and digital leadership to solve complex problems
• Lead UX project teams to ensure that solutions meet project objectives and deliver a quality user experience
• Oversee project definition and discovery, provide strategic insights, manage timelines, coordinate design activities, and ensure timely work product delivery
• Identify user types, define their journey, and uncover their needs
• Translate user, business and technical requirements into information architecture diagrams (mental models, storyboards, process/page flows, site maps, etc.)
• Create low-fidelity wireframes, prototypes, and detailed specifications to inform requirements discussions and support research activities
• Organize work product presentations and feedback sessions with design peers, business partners, project sponsors, digital leadership, and executives
• Support the growth and evolution of the Interaction Design team and the greater UX Design team
• Learn how people think about managing their financial well-being and how they interact with brands to do so

Basic Qualifications:

• Bachelor's degree
• Minimum 3 years of experience in designing and testing digital experiences

Preferred Qualifications:

• Understanding of the user-centered design process and UX best practices
• Experience with responsive web design, mobile app design, and mobile first approach
• Proficiency in Axure RP (or a similar tool) creating flows, IA models, sitemaps, wireframes, detailed specifications, and prototypes
• Understanding of nuances between the most pervasive devices/platforms including smart devices, phone, tablet, desktop, Android and iOS
• Familiarity with Web Content Accessibility Guidelines (WCAG) and accessibility best practices for users with visual, cognitive, perceptual, and physical disabilities, both temporary and permanent
• A Clear understanding of specialized UX skillsets including experience strategy, design research, interaction design, visual design, content strategy, front-end UI development
• Ability to communicate design principles and rationale to other parts of the business.
• Capable of organizing a team, maintaining optimism, and facilitating towards alignment with partners
• Comfortable with ambiguity early in projects and able to take a leading role in driving towards a solution
• Ability to work on multiple projects concurrently and demonstrate a mature ability to manage time
• Willingness to be flexible and shift priorities to accommodate business needs
• Enthusiasm for developing working relationships with individuals at all levels of an organization
• Experience with agile and waterfall IT development environments, preferably within a large enterprise

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.