Veterinary Client Service Representative

Westchase Veterinary Center in search of Client Service Representative. Customer Service and/or Veterinary experience preferred, but not required.

About us:

· We are a 6 doctor practice open 7 days a week, including most holidays. We are available for our patients from 7:00am - 7:00pm Monday – Friday, and 8:00am – 5:00pm on the weekends.

· We are a “paper light” practice, and we are very digitally connected to our clients.

· We offer our patients surgical appointments Monday-Friday. We perform a variety of surgical procedures, and providing veterinary dental care is a major part of our surgical load.

· We treat companion animals, big and small. We do care for exotic species in addition to dogs and cats.

· We provide our patients with routine and wellness care along with advanced medical care including hospitalization, in-house laboratory tests, and some emergency care.

· We value our client service representatives and value their ability to provide our clients with excellent customer service. The medical staff works as a team to provide the best possible care to our patients.

· We take pride in offering our patients and their owners a high standard of veterinary and client care.

Who we are looking for:

· A positive person who is passionate about veterinary medicine and client care, and is able to educate and inform clients in a professional, courteous manner.

· Someone with basic computer literacy to enter patient records and to keep in touch with our clients through all available channels.

· A person who has the physical strength and ability to lift and carry a pet or other object weighing up to 50 pounds without assistance. You should also be able to assist in lifting or carrying a patient or object weighing in excess of 50 pounds.

· A person who has excellent communication skills, both written and orally, and has the ability to remain calm while dealing with difficult situations including emergencies.

· A person who is able to prioritize tasks and is able to work efficiently and effectively in a busy work environment. In addition, this person should have a strong attention to detail.

· A person who is at least 18 years of age and is available at least 32 hours a week, with availability including some mornings, evenings, weekends, and/or holidays.

· A person with general computer skills including, but not limited to the use of Microsoft Office, web-based text messaging, and Avimark (preferred but not required). In addition, this person should have previous experience with payment handling and basic financial skills.

· A person who has the willingness to be a team player and takes initiative to learn new things to advance their knowledge.

What we have to offer:

· We value a work-life balance, and do our best to meet all shift preferences and time off requests. In addition, we offer up to 3 days of Paid Sick Leave per year, 6 Paid Holidays, 2 Paid Floating Holidays, and up to 40 hours of Paid Vacation Leave after your first 90 days.

· We offer excellent veterinary discounts to pets under your care including exotic species.

· We have optional health, vision and dental insurance along with other ancillary benefits including life insurance and short- and long-term disability.

· You have the option to contribute to a 401K package with a percentage matching

· We have the possibility of budget based quarterly bonuses.

· We will be offering a starting wage of $15-17 per hour commiserate with previous work experience and qualifications.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person