Veterinary Receptionist

Description:

We expect our team members to help exceptional standards of service. The Veterinary Receptionist must be friendly and possess a positive attitude - as the receptionist is often the first contact when visiting or calling the clinic. He/she must treat clients with the utmost respect at all times. He/she must also be detail oriented, have excellent organizational skills, computer proficient, and have the ability to multi-task under pressure.

Duties and Responsibilities:

• Customer service, customer service, customer service!
• Maintain professionalism and contribute to a high standard of service.
• Ability to prioritize and promote what is best for the business of the Hospital.
• Work compassionately and patiently with clients in various emotional states.
• Provide compassionate care to patients.
• Answer phone calls as well as relay phone, fax and email messages accurately and promptly.
• Schedule appointments and procedures.
• Check-in patients, monitor client flow, discharge patients.
• Manage record requests from other hospitals, boarding/grooming facilities, and specialty practices.
• Process medications requests.
• Assist in cleaning chores, such as: keeping reception desk area and lobby tidy and sanitary, taking out trash, cleaning floors and bathrooms.
• Process payment transactions.
• Help maintain electronic medical documents.
• Prepare health certificates, vaccination certificates, and euthanasia certificates.
• Outline costs and fees in a positive light while supporting hospital policies.
• Must be able to safely lift 40 pounds as well as sit or stand for extended periods of time.

Qualifications:

• At least one year of customer service related experience.

In short, the Veterinary Receptionist should understand the importance of clear communication with clients as well as colleagues, possess good critical thinking and problem-solving skills, willing to work as a team to obtain a positive work environment, ability to maintain a positive attitude while multi-tasking and fostering client bonding. Punctuality is a must. Additional responsibilities may be assigned as necessary.
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Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Required)
• Veterinary clinic: 1 year (Preferred)

Work Location: In person