Veterinary Receptionist

Receptionist – Veterinary Front Desk

Salary: $18.00 - $25. 00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Full-time and part-time hours available. Weekdays from 7:30 AM to 6:00 or 7:00 PM, depending on the day of the week. Every other Saturday, 8:30 am - 3 pm.

Tuckahoe Animal Hospital and Pet Center is hiring full-time or part-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and retirement for full-time employees.
• Paid time off. Take the time you need to recharge for full-time employees.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.

Key Responsibilities:

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Tuckahoe Animal Hospital and Pet Center

We are a well-respected, high-quality hospital delivering the best medical care to support the health of our clients' pets and their satisfaction. We provide optimal medical care in a warm, friendly, and inviting atmosphere. We encourage our client participation and input and strive for the comfort of our pets and clients. We have been operating this quality practice for more than 22 years and have an excellent reputation for exceptional care within our community. In addition, we are in beautiful Westchester County, NY, just 30 minutes north of Manhattan and conveniently situated directly outside the Tuckahoe train stop on the Metro North Train!