Vice President GSS Payment Ops Supplier Setup

Join JPMorgan Chase & Co., a leader in financial services with a rich history spanning over 200 years, as VP in Global Supplier Services. This role offers the chance to work with a diverse team of over 1000 members across 11 countries, focusing on securing the best suppliers to meet business needs. You'll lead competitive sourcing processes, negotiate contracts, and ensure efficient global procurement. We value diversity and inclusion, offering equal opportunities and accommodations for all employees. Be part of a company that leverages firm-wide buying power and controls risk to deliver innovative financial solutions worldwide.

Job Summary

As a part of the Global Supplier Services > Payment Operations > Supplier Setup Team, you will be responsible for ensuring the team consistently meets all SLA, KPI, and quality goals. You will manage supplier reference data on the SAP S4 HANA platform globally, maintaining a master database of approximately 100K+ active suppliers. You will oversee employee setup and maintenance, handling tasks that may be automated, semi-automated, or manual, and troubleshoot any feed failures. You will ensure timely research and correction of payment rejects due to incorrect or outdated payment instructions, facilitating the re-initiation of payments. You will address customer escalations promptly, focusing on eliminating root causes. You will support MIS and reporting, promoting a culture of continuous improvement within the team. You will conduct workflow and capacity analysis to develop future state operating models. You will collaborate with technology and operations teams to create an optimal operating model and support business cases for technological infrastructure changes. You will contribute to firmwide transformation initiatives by enhancing supplier reference data processes to improve the source-to-pay experience. You will identify operational synergies with supplier onboarding, KYC, and document management teams to eliminate redundant or manual processes.

Job responsibilities

• Manage performance of the Global Supplier Services > Payment Operations > Supplier Setup Team, ensuring all SLA / KPI & Quality goals are met consistently
• Govern around managing supplier reference data on the SAP S4 HANA platform across the Globe. Maintaining and managing a global supplier master database of ~100K+ Active Suppliers
• Oversee employee set-up and maintenance, which can be automated, semi-automated or manual tasks including troubleshooting any feed failures
• Ensure the team is on top of research around payment rejects which are initiated from Payment Operations due to Incorrect/ outdated payment instructions on supplier/employee master and are corrected thereof to re-initiate the payments
• Address any customer escalations promptly and focus on eliminating the root cause issue
• Drive a culture of continuous improvement within the team
• Perform workflow and capacity analysis on current state processes and develop the future state operating model
• Partner with technology and operations work streams to develop an optimal operating model
• Support business cases where technological infrastructure build / changes are identified
• Contribute to firmwide transformation initiatives by thinking creatively about how supplier reference data processes can improve the source to pay experience
• Identify operational synergies with supplier onboarding, KYC, and document management teams to eliminate redundant and/or manual processes

Required qualifications, capabilities and skills

• 10+ years’ experience , Bachelor's degree or equivalent combination in business administration, accounting, finance, or related field
• 8+ of experience in managing medium to large size team
• Experience working with generally accepted accounting principles and accounting software
• Knowledge of Source to Pay Operations
• Very strong written & oral communication skills
• Strong problem solving abilities with an analytical mind to research and resolve issues
• Knowledge of third party Supplier and employee set-ups/creations for payment operations
• Working knowledge of SAP S4 HANA, Ariba, Service Now, Workflow Tools, and Concur
• Should be willing to work flexi shift

Preferred qualifications, capabilities and skills

• Ability to effectively navigate and influence a complex infrastructure with numerous stakeholders
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint) required, PowerPoint and Visio skills with ability to create business focused presentations and clear process flows. Competencies in automation tools like Alteryx and familiarity with workflow tools