VIP Relationship Manager

Key Responsibilities:

• Responsible for building and maintaining strong relationships with VIP clients, ensuring their satisfaction and loyalty.
• Work on achieving the set sales targets and objectives for the VIP client segment.
• Provide VIP clients with full banking services, ensuring all their financial needs are met promptly and efficiently.
• Expand and develop the VIP client base within the branch’s geographic area, attracting new clients and increasing profitability.
• Ensure all clients’ needs are met with high service quality and professionalism, resolving any issues or complaints efficiently.
• Promote and cross-sell the bank’s products and services to existing and potential VIP clients.
• Ensure all transactions and client operations comply with internal bank policies and regulatory requirements.
• Maintain continuous coordination with other departments and the Head Office to ensure superior client experience.
• Prepare regular reports on client activities and portfolio performance for management review.
• Participate in marketing campaigns, client events, and business development activities targeting the VIP segment.

Job Requirements:

• Bachelor’s degree in a relevant field (Commerce, Business Administration, Finance, etc.)
• Minimum of 3 years of experience in banking or customer relationship management
• Strong sales background and familiarity with banking products and services
• Strong knowledge of banking products and services
• Sales and negotiation skills
• Customer relationship management
• Problem-solving and decision-making skills
• Excellent communication and presentation skills
• Proficiency in MS Office applications (Word, Excel, PowerPoint)