VP Information Technology

Key Responsibilities

Department Leadership & Oversight

• Guide the IT department leaders, fostering a high performance and solution-oriented culture that thrives on accountability, collaboration, and continuous improvement. Develop clear goals, SLAs, and performance metrics that drive results and reinforce discipled execution.
• Network & Infrastructure – Ensure the design, implementation, and management of network infrastructure maintains high availability, scalability, and performance. Proactively monitor and enhance network reliability and resilience, reducing downtime and ensuring seamless connectivity and speed across all branches and remote users.
• Information Security – Lead the development of Information Security policies and ensure compliance with industry standards and regulatory requirements. Safeguard organizational data by implementing strong security measures, such as firewalls, encryption, and intrusion detection systems. Conduct regular security audits and risk assessments to identify and mitigate potential vulnerabilities.
• Service Desk & Technical Support – Oversee the service desk operations, ensuring efficient resolution of technical issues and maintaining high user satisfaction. Implement strategies for first call resolution and improve service desk performance through metrics driven improvements. Establish an escalation process for unresolved or high priority issues.

Strategic Execution, Department Planning, and Accountability

• Translate SFCU’s corporate strategic plan into clear, measurable departmental strategies, operating plans, and roadmaps across all assigned functions.
• Ensure strategic initiatives are broken into actionable plans with defined ownership, timelines, and outcomes.
• Monitor progress using meaningful performance metrics; identify risks, barriers, and resource needs; adjust plans as needed to ensure successful execution.
• Continuous improvement and innovation by leading initiatives to enhance system performance, reduce downtime, and improve user satisfaction.
• Evaluate and adopt new technologies to optimize network, security, and service desk operations.
• Foster a culture of collaboration and continuous improvement within the IT team.
• Maintain operational stability, regulatory compliance, and employee engagement while leading change initiatives.
  

  This job description is intended to provide a general overview of the responsibilities and duties associated with this position. It is not an exhaustive or comprehensive list of all tasks, responsibilities, or qualifications required. Additional duties may be assigned as necessary to meet the needs of the organization. The company reserves the right to modify or update the job description at any time, with or without notice.

  SFCU is an equal opportunity employer. It is the policy of SFCU to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin, or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race and/or any other status or characteristic protected by law.

  
  

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience and industry recognized certifications.
• 5-8 years of progressive leadership experience in IT or related technology fields.
• Proven experience leading managers and multi-disciplinary teams and managing complex IT projects, particularly in dynamic environments.
• Extensive knowledge of IT infrastructure, network design, and IT security best practices.
• Strong experience in risk management, data protection, and regulatory compliance, particularly in the financial industry.

Preferred Qualifications

• Relevant professional certifications in IT (ITIL, CISSP, CISM, etc)
• Experience working in a credit union or financial services organization, particularly a rapidly growing institution.
• Knowledge of regulatory and compliance considerations impacting technology and vendor management.

The Vice President of Information Technology will be responsible for overseeing all technology related functions within SFCU. This role involves shaping the IT strategy, ensuring that technology supports the organization’s growth and long-term objectives, maintaining a secure and resilient infrastructure, and leading a high performing IT team.

The VP of IT will collaborate closely with senior leadership to drive technological innovation, maintain cybersecurity, and optimize the IT systems that support core business operations and member-facing services. The VP will oversee key IT departments such as network infrastructure, information security, service desk operations, and technical support, ensuring they align with SFCU’s long term vision for growth, efficiency, and security.

The VP is expected to consistently demonstrate SFCU leadership competencies by:

• Leading with empathy, transparency, and emotional intelligence.

• Communicating decisions clearly and explaining rationale and member impact.

• Encouraging collaboration while holding self and others accountable.

• Making timely, well-informed decisions that balance data, risk, and member outcomes.

• Modeling SFCU values and reinforcing a culture of trust, engagement, and continuous improvements.

• Leads through influence, strong relationships, delegation, and talent development.