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Waiter/ Waitress
Job Qualifications
- Diploma or degree in Hospitality or Tourism Management is preferred.
- Minimum 2 years of experience in Food & Beverage operations, preferably within a luxury hospitality environment.
- Strong customer service, communication, and interpersonal skills.
- Excellent personal grooming and presentation standards.
- Familiarity with MICROS or similar POS systems.
- Proficiency in English; additional languages are an advantage.
-
Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
- Customer Service
- Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
- Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
- Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
- Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
- Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
- Operational
- Ensures that all brand and service standards are consistently met.
- Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
- Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
- Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
- Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
- Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
- Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
- Maintains par stock levels for all equipment and guest supplies.
- Personnel
- Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
- Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
- Other Duties
- Maintains high standards of personal presentation and hygiene in line with hotel policies.
- Demonstrates responsible behavior and always represents the hotel positively.
- Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
- Remains adaptable to changes within the F&B function as required by the hotel or industry trends.
- Carries out any other reasonable duties as assigned by management.
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