Waitress

Job Description – Waitress

Position Title: Waitress
Department: Food & Beverage
Reports To: F&B Service Supervisor
Hotel Category: 4-Star Hotel

Position Overview

The Waitress is responsible for delivering efficient and courteous food and beverage service in accordance with established hotel standards. The role ensures a positive dining experience through professional guest interaction, accurate order handling, and consistent service execution.

Key Responsibilities Service Delivery

• Greet and welcome guests in a professional and friendly manner.
• Present menus and provide detailed information regarding menu items, ingredients, and promotions.
• Accurately take food and beverage orders and enter them into the POS system.
• Serve food and beverages in accordance with established service standards.
• Monitor guest tables to anticipate needs and ensure satisfaction throughout the dining experience.
• Clear and reset tables promptly following service standards.

Guest Experience

• Maintain a courteous and attentive approach at all times.
• Address guest requests and concerns efficiently, escalating issues when necessary.
• Ensure guest preferences and special requests are communicated accurately to the kitchen.

Operational Compliance

• Ensure proper mise en place before service.
• Follow hygiene and food safety regulations, including HACCP standards.
• Maintain cleanliness and organization of assigned section.
• Adhere to hotel policies, SOPs, and grooming standards.

Financial & Administrative Duties

• Ensure accuracy of orders and billing before presenting to guests.
• Follow proper cash handling and billing procedures where applicable.
• Report any discrepancies to the supervisor immediately.

Teamwork & Coordination

• Coordinate with kitchen and bar staff for smooth service flow.
• Assist colleagues during peak service periods.
• Participate in pre-shift briefings and training sessions.

Qualifications & Experience

• Previous experience in food and beverage service preferred.
• Experience in hotel or upscale dining environment is an advantage.
• Basic knowledge of food safety and service standards.

Core Competencies

• Strong guest service orientation
• Effective communication skills
• Attention to detail
• Time management
• Ability to work under pressure
• Professional appearance and conduct

Working Conditions

• Shift-based role including evenings, weekends, and public holidays.
• Requires extended standing, walking, and carrying trays during service hours.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a Valid Qatar ID?
• Can you provide Noc for sponsorship transfer?
• Can you join immediately?