Warehouse operations (D2C)

About the Role:
We are looking for a detail-oriented and proactive D2C Operations Executive to manage daily website order processing, coordinate with warehouse and courier partners, and ensure smooth last-mile delivery within defined TAT. The ideal candidate should have hands-on experience in D2C operations, order flow management, and performance tracking.

Key Responsibilities:

• Oversee daily D2C website orders from order receipt to dispatch.
• Coordinate with warehouse and logistics teams to ensure timely handover and delivery.
• Track and monitor last-mile TAT to achieve brand SLAs.
• Handle order exceptions, escalations, and customer delivery issues effectively.
• Maintain operational dashboards and share regular performance reports.
• Collaborate with courier aggregators (like Shiprocket, Delhivery etc.) for delivery performance and claims.
• Ensure accurate inventory syncing between ERP and website platforms.
• Support during sale events and peak periods for smooth order flow.

Requirements:

• 1–3 years of experience in D2C / eCommerce operations.
• Familiarity with platforms like Shopify, WooCommerce, or Unicommerce/Uniware.
• Strong coordination, analytical, and follow-up skills.
• Basic Excel / Google Sheets proficiency.
• Good communication and problem-solving ability.

Job Type: Full-time

Pay: From ₹32,000.00 per month

Work Location: In person