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Warehouse operations (D2C)

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About the Role:
We are looking for a detail-oriented and proactive D2C Operations Executive to manage daily website order processing, coordinate with warehouse and courier partners, and ensure smooth last-mile delivery within defined TAT. The ideal candidate should have hands-on experience in D2C operations, order flow management, and performance tracking.

Key Responsibilities:

  • Oversee daily D2C website orders from order receipt to dispatch.
  • Coordinate with warehouse and logistics teams to ensure timely handover and delivery.
  • Track and monitor last-mile TAT to achieve brand SLAs.
  • Handle order exceptions, escalations, and customer delivery issues effectively.
  • Maintain operational dashboards and share regular performance reports.
  • Collaborate with courier aggregators (like Shiprocket, Delhivery etc.) for delivery performance and claims.
  • Ensure accurate inventory syncing between ERP and website platforms.
  • Support during sale events and peak periods for smooth order flow.

Requirements:

  • 1–3 years of experience in D2C / eCommerce operations.
  • Familiarity with platforms like Shopify, WooCommerce, or Unicommerce/Uniware.
  • Strong coordination, analytical, and follow-up skills.
  • Basic Excel / Google Sheets proficiency.
  • Good communication and problem-solving ability.

Job Type: Full-time

Pay: From ₹32,000.00 per month

Work Location: In person

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