Warehouse Operations Manager

Job Description

We are looking for an experienced Warehouse Operations Manager to lead and manage Contract Logistics (CL) warehouse operations in line with end-to-end logistics objectives. This role is responsible for ensuring operational efficiency, cost optimization, sustainability, and high customer satisfaction, while managing KPIs, budgets, contracts, and warehouse projects including new warehouse setups and technical infrastructure.

Your Responsibilities

• Manage CL warehouse operations in line with end-to-end logistics objectives,
• Lead new warehouse projects, including warehouse setup, construction processes, and technical infrastructure details,
• Prepare cost models according to customer operational needs,
• Provide profitable and OTIF warehouse solutions to customers,
• Ensure full customer satisfaction and zero complaint operations,
• Manage warehouse operations in a profitable, sustainable, high-productivity and lowest-cost structure,
• Set, evaluate, monitor, and continuously improve operational KPIs,
• Manage contracts with customers and suppliers,
• Oversee budget management including Capex and Opex planning and control,
• Ensure proper bonded warehouse management and compliance with customs regulations,
• Maintain knowledge and oversight of national and international freight operations,
• Ensure effective use and management of WMS and TMS systems,
  
  

Your Profile

• University degree preferably in Engineering, Business Administration, or related faculties,
• Minimum 10 years of warehouse operations management experience in Contract Logistics,
• Strong team, supplier, and customer management skills,
• Solid knowledge of bonded warehouse operations and customs regulations,
• Strong understanding of national and international freight processes,
• Proven experience in KPI management, performance monitoring, and efficiency improvement,
• Strong financial acumen including budget management, Capex & Opex control,
• Hands-on experience with WMS and TMS systems,
• Advanced proficiency in MS Office applications, especially Excel (Macro & VBA knowledge preferred),
• Upper-intermediate to advanced level of English,
• Strong leadership, decision-making, and problem-solving skills,
• Results-oriented mindset with a focus on operational excellence and customer satisfaction,
  
  

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW