Warehouse Operations Support Manager

About JD.com

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

Know more about us:https://corporate.jd.com/

We are seeking experienced Warehouse Manager to oversee the efficient operations of our new warehouse facility. The successful candidate will be responsible for managing various aspects of warehouse operations, including receiving, shelving, team management, coordination with procurement and sales teams, process optimization, and quality control.

Responsibilities:

• Receiving and Shelving: Oversee the receiving and shelving of purchased goods, ensuring accurate receipt, quality inspection, and proper placement within the warehouse.
• Team Management: Lead and manage the receiving team, providing guidance, task assignments, performance monitoring, and training to ensure daily operations run efficiently.
• Coordination: Coordinate with procurement, sales, and logistics teams to confirm delivery schedules, promptly address exceptions, and maintain strong relationships with suppliers and partners.
• Government Liaison: Collaborate with government authorities in JAFZA to secure Operational Fitness Certificates and ensure compliance with all relevant regulations.
• 3PL Warehouse Oversight: Manage general warehouse operations in a 3PL environment within JAFZA, ensuring adherence to service level agreements and operational excellence.
• Process Optimization: Identify and implement process improvements to streamline operations and reduce costs while maintaining high standards of accuracy and efficiency.
• Quality Control: Ensure all received goods meet quality standards, maintain shelf accuracy through regular audits and inspections, and take corrective actions as needed.

Requirements:

• University degree preferred, ideally in logistics, supply chain management, or business administration.
• Extensive experience in JAFZA with in-depth knowledge of local operational procedures and regulations.
• Proven track record of coordinating with government authorities for obtaining Operational Fitness Certificates and other regulatory requirements in JAFZA.
• Strong network and resources within 3PL warehouse operations in JAFZA .
• Previous experience in warehouse management, preferably within 3PL environments.
• Fluency in English is required; knowledge of Chinese is highly preferred.
• Strong leadership, problem-solving, and communication skills.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Familiarity with safety and compliance regulations specific to JAFZA warehouse operations.