Warranty Admin Manager

Location
Shelbyville, TN

Work Schedule

Monday - Friday 0700-1700

Primary Function

Effectively provide work direction to all Breakdown Coordinators in the Maintenance department. Manage warranty claims. Process & oversee all warranty work and claims by preparing, submitting, and managing claim process for all maintenance facilities.

Description

• Provides day-to-day management and/or operating oversight of the company maintenance administration department
• Process, verify and submit all warranty paperwork to ensure proper documentation
• Reconcile all warranty receivables, maintain warranty schedule, obtain and record all warranty payments
• Maintain all service and records as required by the warrantor
• Responsible for updating warranty records, including warranty registration and claim administration
• Responsible for warranty processing and follow through of warranty claims from entry to final resolution
• Responsible for generating and evaluating reports pertaining to the warranty claims on an as-needed basis
• Oversee maintenance payroll, accounts payable and receivables, and all outside customer billing
• Make suggestions and recommendations to immediate supervisor as to the hiring, firing, advancement, promotion of other employees to ensure quality warranty work
• Perform other duties as assigned by management

Skills

• Knowledge of the transportation industry preferred
• Ability to grasp new concepts quickly
• Ability to maintain the confidentiality of sensitive information
• Strong organization skills and the ability to establish priorities
• Ability to identify issues and solve routine problems
• Good analytical, interpersonal, verbal and written communication skills to accurately document and report
• Full knowledge of computer operations and applications
• Ability to work both independently and in a team environment

Education Required

• High School Diploma or GED, Bachelor's degree preferred

EOE

Big G Express is an Equal Opportunity Employer and actively seeks to diversify its workforce. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, age, disability, or veteran status, are strongly encouraged to apply. The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. The statements contained in this document are not intended to constitute a comprehensive list of functions and duties. Other duties besides those listed within this document may be essential. Management retains the discretion to add or to change the duties of the position at any time.