Warranty Engineer

Operational Responsibilities

• Create, prepare, verify, and submit warranty & goodwill claims according to Porsche AG standards.
  

• Enter, update, and maintain warranty information in Porsche systems (PCSS).
  

• Monitor warranty and goodwill claim flow, ensuring timely submission, approval, and payment.
  

• Coordinate with workshop teams to ensure complete and accurate technical documentation.
  

• Confirm POW quantities and types, including roadside assistance expenses.
  

• Check availability and proper labeling of warranty parts, ensuring correct storage always.
  

• Handle warranty parts and return them to the Porsche importer or Porsche AG within required timelines.
  

• Forward approved claims to the importer, insurance companies, or Porsche AG as needed.
  

  
  

Organizational Responsibilities

• Manage, evaluate, and document all warranty and goodwill cases consistently and transparently.
  

• Identify customers with open, overdue, or expiring recalls, workshop actions, or warranty-related jobs.
  

• Track, monitor, and report the status of warranty & goodwill processes including invoices, payments, rejections, and pending approvals.
  

• Cooperate closely with the Workshop Manager to secure high-quality job documentation and compliance with Porsche standards.
  

• Support workshop process improvements by identifying gaps and proposing corrective actions.
  

Customer Interaction & Service Responsibilities

• Coordinate with service advisors regarding warranty-related customer needs and updates.
  

• Ensure all warranty extensions, approvals, or additional work requests are communicated clearly to customers via the service team.
  

• Support the service department in conflict cases, complex requests, or escalated customer complaints related to warranty matters.
  

• Ensure accurate, timely responses to customer communication (phone, email, service desk) regarding warranty status when required.
  

• Represent Porsche values through professional handling of goodwill requests and sensitive customer cases.
  

Administrative & Reporting Responsibilities

• Maintain accurate warranty records, claim documentation, and system entries for audit readiness.
  

• Update customer and vehicle warranty data regularly to ensure completeness and accuracy.
  

• Prepare internal warranty performance reports including claim accuracy, rejection rates, and processing time.
  

• Follow up on pending claims and ensure all supporting documents are submitted on time.
  

• Support manufacturer and importer audits by preparing required files and evidence.
  

Safety & Compliance Responsibilities

• Ensure compliance with Porsche AG warranty policies, standards, and operational guidelines.
  

• Monitor workshop warranty part storage areas for cleanliness, order, and safety.
  

• Ensure all warranty handling processes adhere to health, safety, and environmental regulations.
  

• Actively support change management initiatives related to warranty processes, system updates, or Porsche AG procedural upgrades.
  

  
  
  
  

Requirements


Education

• Bachelor’s degree in Mechanical Engineering (Automotive is preferred).
  

  
  

Experience

• Proven experience in automotive warranty administration (Porsche or premium brands is a strong plus).
  

• Familiarity with Porsche workshop systems, warranty processes, and technical documentation requirements.
  

  
  

Technical Skills

• Strong knowledge of warranty systems, claim documentation, and Porsche AG procedures.
  

• Competent in PCSS, workshop management systems, and reporting tools.
  

• Solid understanding of vehicle service operations and technical job documentation.
  

  
  

Soft Skills

• Excellent communication and coordination skills.
  

• High attention to detail with strong documentation accuracy.
  

• Strong problem-solving and analytical thinking.
  

• Ability to manage deadlines, pressure, and high-volume claim processing.
  

• Customer-focused mindset with a professional attitude.
  

• Fluent in English (spoken & written
  

  
  
  
  

Benefits


Why Join SMG?



Legacy, Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.
  
  

Meaningful & Impactful Work

• Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture
  
• Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation.
  
  

Competitive Rewards & Benefits

Enjoy a comprehensive compensation package designed to support you and your family, including:

• Medical, social, and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service, spare parts, and branded items
  
• Fully paid training program