WATER/SEWER ACCOUNT SPECIALIST

Purpose of Classification:
The purpose of this classification is to perform clerical and administrative work in processing correct billing information for the County's water and sewer operations.

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Processes meter readings; uploads route information to hand held meter reading devices: forwards to appropriate staff; down loads completed readings; posts readings to accounts.

Maintains water and sewer billing information: sets up new or transfers existing accounts; provides information regarding services and fees; determines validity of information received; conducts research of tax records and other information; inputs data into computer system database; calculates final bills; creates and updates work orders; ensures adherence to department policies and procedures.

Troubleshoots meter reading problems and billing errors; conducts research; reviews account histories; makes corrections; creates or reviews status of work orders; resolves complaints regarding services; answers questions and resolves issues regarding meter reading problems and billing.

Processes payments for utilities and other fees and services; receives monies from customers by checks, cash, and credit card; documents payments received; posts payments to accounts; balances cash drawer daily; prepares bank deposits; maintains related documentation.

Performs customer service functions in person or by telephone; provides information and assistance regarding department services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; recommends solutions; conducts follow-up to ensure customer satisfaction.

Maintains file system of various files/records; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer;
shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

Performs general office and clerical work; maintains filing systems; creates and types general correspondence and other office and clerical tasks.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including personal and financial information, public and vital records, work orders, transfers, and account and billing information; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including work orders, spreadsheets, consumption reports, and billing statements; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates or uses various equipment and supplies in order to complete work assignments: operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other
equipment as necessary to complete essential functions.

Communicates with supervisor, other employees, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions:
Performs other related duties as required.

Performance Aptitudes:

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.