Welfare Officer (Roads O&M)

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world."

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

The Welfare Officer is responsible for partnering with employees and the employer to ensure a healthy and safe work environment as well as overall employee betterment. Overall responsibilities include coordinating all employee relations and functions relating to Workers’ issues, including interactions between workers, contractors, and the SC.

Key Responsibilities:

• Receive and address workers’ issues at the accommodation site
• Improve facilities and services like medical, drinking water, canteen, toilet, rest area, child care room, etc., and inform workers of their rights (wages, overtime rates, leaves, etc.)
• Communicate, partnering with management, to ensure workers are receiving the required employee services and benefits
• Establish effective communication between management and workers to quickly resolve any differences b
• Responsible for the overall well-being of the accommodation residents
• Manage accommodations facilities and lead the service and security teams
• Lead client inspections ensuring all requirements are met
• Follow up accommodation welfare inspections ensuring all issues are resolved
• Report accommodations safety issues (fire, hygiene, space, amenities) to the HSE team
• Inspect accommodation buildings and amenities and report any maintenance issues to the logistics department
• Follow up on maintenance requests ensuring all issues are addressed and resolved properly
• Coordinate the number of meals with food suppliers and ensure client hygiene requirements
• Ensure any worker’s grievances are addressed and communicated to management
• Maintain all accommodations records and ensure their proper filing
• Manage and seek to resolve workers’ grievances and issues at the accommodation
• Submit daily and monthly reports to the HOC regarding the following:

(i) details of incidents requiring first aid and hospitalizations; (ii) a summary of food complaints; (iii) the total number of Workers in the accommodations detailing accommodation name and room number

• Perform other duties as required

• Bachelor's degree in Social Work, Psychology, or a related field
• Minimum of 3-5 years of experience in welfare management, preferably in construction or infrastructure projects
• In-depth knowledge of Qatar's labor laws and welfare regulations
• Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels
• Proficiency in English; Arabic language skills are highly desirable
• Excellent problem-solving and conflict resolution abilities
• Strong organizational and time management skills
• Familiarity with health and safety standards in construction environments
• Understanding of road operations and maintenance processes
• Experience working in the construction industry in Qatar is preferred
• Willingness to work in various project sites across Doha, Qatar
• Ability to work in a fast-paced, multicultural environment
• Proficiency in using computer applications for report writing and data management