WFM & Forecasting Analyst - Contact Center

A leading technology firm in Dubai is looking for a Workforce Management (WFM) Analyst to optimize operations by forecasting, scheduling, and performing capacity planning. You will analyze performance metrics and deliver insightful dashboards for decision-making. Candidates must have a Bachelor's degree and 3-5 years of experience in a contact center environment with expertise in WFM tools including Power BI and MS Excel. The role emphasizes operational efficiency, cost management, and continuous improvement in the workforce strategy.