WhatsApp Customer Support Moderator (Female Only)

We are looking for a dedicated Female Customer Support Moderator ( Remote ) to manage and respond to customer inquiries through our official WhatsApp numbers for a luxury spa in Dubai. The ideal candidate will handle customer communication, provide service information, manage bookings, and ensure a smooth and professional customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer messages on WhatsApp.
• Provide accurate information about spa services, packages, prices, and availability.
• Handle booking requests and schedule appointments through our CRM system.
• Follow up with clients to confirm bookings and answer additional questions.
• Maintain excellent communication standards and ensure customer satisfaction.
• Collaborate with the spa team to coordinate bookings and resolve any issues.
• Keep records updated and ensure CRM entries are accurate.

Requirements:

• Female candidates only (as per spa requirements).
• Strong communication skills in English (written and spoken).
• Previous experience in customer support or hospitality is a plus.
• Ability to work a 12-hour shift.
• Good typing speed and ability to handle multiple chats simultaneously.
• Professional, polite, and customer-oriented personality.
• Basic computer skills and ability to use CRM systems (training provided).

Job Type: Full-time

Application Question(s):

• What is your expected salary?