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WhatsApp Customer Support Moderator (Female Only)

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We are looking for a dedicated Female Customer Support Moderator ( Remote ) to manage and respond to customer inquiries through our official WhatsApp numbers for a luxury spa in Dubai. The ideal candidate will handle customer communication, provide service information, manage bookings, and ensure a smooth and professional customer experience.

Key Responsibilities:

  • Respond promptly and professionally to customer messages on WhatsApp.
  • Provide accurate information about spa services, packages, prices, and availability.
  • Handle booking requests and schedule appointments through our CRM system.
  • Follow up with clients to confirm bookings and answer additional questions.
  • Maintain excellent communication standards and ensure customer satisfaction.
  • Collaborate with the spa team to coordinate bookings and resolve any issues.
  • Keep records updated and ensure CRM entries are accurate.

Requirements:

  • Female candidates only (as per spa requirements).
  • Strong communication skills in English (written and spoken).
  • Previous experience in customer support or hospitality is a plus.
  • Ability to work a 12-hour shift.
  • Good typing speed and ability to handle multiple chats simultaneously.
  • Professional, polite, and customer-oriented personality.
  • Basic computer skills and ability to use CRM systems (training provided).

Job Type: Full-time

Application Question(s):

  • What is your expected salary?

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