Workforce Operations Venue Manager

Freelancer contract based in QATAR (Local organizing Committee Role)

Contract Duration: Until December 31st.

Availability: Immediate joiners only

Position: Workforce Operations Venue Manager

The Workforce Operations Venue Manager will manage planning and implementation of the Workforce Operations Programme for the U17 FIFA World Cup 2025 & FIFA Arab Cup 2025. He or She will play a key role in the design and delivery plan of venue operations for Workforce.

Responsibilities

• Scope and refine all workforce operational spaces including all the required equipment associated with Workforce delivery on venue.

• Contribute to the development and delivery of the Workforce Operations Role Specific and Venue Specific Training and the Workforce Operations Specialist on-boarding process.

• Build and maintain strong client focused relationships with all functional areas and work to update and confirm detailed venue requirements for all areas.

• Collaborate, lead and engage a large team of paid staff and volunteers who will deliver operations on venue.

• Manage the Workforce Centre for paid staff and volunteers including check-in, meal ordering and distribution, reward and recognition, engagement, welfare, communication, etc.

• Manage the regular reporting, attrition mitigation and management as well as contingency planning to resolve tournament time workforce issues in line with policies and procedures.

• Attend daily venue briefings, complete daily venue reports and escalate any incidents or issues as required related to workforce.

• Perform any other duties assigned by the supervisor directly related or relevant to the job.

Qualifications and Preferred Skills:

• Minimum 5 years in mega sports events.

• Experience of working in the region and knowledge of local culture is a bonus.

• Proven ability to manage people and work collaboratively with multiple departments.

• Volunteer Management is an advantage.

• Excellent communications skills

• Ability to understand the big picture and adapt accordingly

• High attention to detail and accuracy

• Ability to manage large and diverse teams

• Team player, willing to work on tight timelines and pitch in when needed

• Positive attitude, patience and persistence

• Proven experience in working in a database environment

• Priority to people that have previous experience in Qatar (FAC, FWC, AFC etc).