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North Carolina State University

Zone Manager

Job Posting Information

Posting Number

PG194863SP

Internal Recruitment

Working Title

Zone Manager

Anticipated Hiring Range

$51,525 - $57,249

Work Schedule

Monday - Friday, 4:00 am - 12:30 pm

Job Location

Raleigh, NC

Department

Environmental Services - Housekeeping

About the Department

The NC State University Facilities Division is home to nearly 900 professionals who plan, build, and maintain the spaces that foster an environment where innovation, learning, and community thrive. Through this work, we help create spaces that empower students, faculty, and staff to reach their full potential. Operating year-round, we manage more than 16.7 million gross square feet of built space and oversee 4,733 acres of campus infrastructure through a series of core departments, each composed of multiple specialized units:

Design & Construction
Business Operations
Campus Operations and Maintenance
Campus Planning and Strategic Investment

Whether responding to a maintenance request, shaping future facilities, or creating spaces that inspire discovery, our team is grounded in excellence, service, and stewardship.

Join the pack and become part of one of the largest and most respected employers in the state, helping shape the future of our campus community. Take a look below to see what we offer!

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

Join our Facilities Division as an Environmental Services Zone Manager supporting the Academic & Research environment, where you will provide leadership and oversight for environmental services in teaching classrooms and research laboratories, office spaces, computer labs, conference rooms, reception areas, break rooms, and other common area spaces. This position performs advanced operational and supervisory work, including planning and directing daily service activities, ensuring compliance with health and safety standards, managing receipts-funded and state-appropriated budgets, and coordinating responses to building emergencies necessary to support teaching, learning, and research activities.

The Academic & Research Zone Manager exercises independent judgment in prioritizing work, allocating staff and resources, resolving service issues, and adapting operations to meet the evolving needs of the academic and research community. This role requires strong leadership, effective communication, and the ability to manage complex operations in a fast-paced, customer-focused environment. If you are a motivated leader committed to operational excellence and service quality, we encourage you to apply.

Working Hours will be: Monday – Friday 4:00 am – 12:30 pm

Key Duties and Responsibilities include, but are not limited to:

Supervise, coach, and assign work to Environmental Services Technicians, ensuring balanced workloads and effective daily operations across academic and research facilities. Lead team meetings, deliver safety briefings, approve timesheets and leave requests, and address personnel matters, including coaching, conflict resolution, and performance management.
Develop and maintain cleaning schedules and service plans that support classroom instruction, laboratory operations, dining services, and research activities. Allocate staffing, materials, and equipment to maximize service quality, operational efficiency, and cost effectiveness.
Conduct routine quality assurance inspections, document findings, and report results to leadership. Utilize inspection data to support performance evaluations, training needs, and continuous service improvement.
Establish and manage emergency response and contingency plans to support academic continuity. Ensure staff complete required safety, compliance, policy, and data security training, and oversee the proper handling and storage of custodial equipment and chemicals.
Manage receipts-funded budgets with an understanding of operational and financial impact.
Oversee inventory, reporting, and supply usage (including uniforms and equipment) utilizing the AiM system. Research and evaluate tools and materials for economical and environmentally responsible use.
Identify building deficiencies and non-functional equipment, submit maintenance work orders, and coordinate corrective actions with facility planning staff and campus partners regarding renovations, closures, and space changes.
Maintain familiarity with assigned facility floor plans and communicate regularly with faculty, staff, students, and building liaisons to ensure service expectations are met.
Lift, carry, and maneuver materials weighing 30–60 pounds, with or without reasonable accommodation

Other Responsibilities

This position is designated as essential personnel and may be required to report to campus during adverse weather conditions. Responsibilities include performing snow and ice removal as part of a team under the direction of the Associate Director, as well as coordinating with colleagues during emergency response efforts to support campus operations.
Perform team cleaning tasks and projects during breaks and when space is accessible.

Qualifications

Minimum Experience/Education

High School Diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience.
Some positions may require Certification or eligibility for Certification.

Preferred Qualifications

Experience managing teams of varying sizes.
Experience in environmental services or facility operations.
Proficiency with Microsoft Office (Excel, Word), Google Mail, and other internet-based systems.
Proven experience managing staff, including assigning tasks, evaluating performance, and providing training or guidance.
APPA, IFMA, or BOMA certification preferred.

Required License or Certification

Valid driver’s license.
Valid North Carolina driver’s license is required within 60 days of hire and must be maintained.

Valid NC Driver's License required

Yes

Commercial Driver's License Required?

Recruitment Dates and Special Instructions

Job Open Date

03/12/2026

Earliest Close Date- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

03/19/2026

Notice to Applicants

Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume”.

Special Instructions

Please include a resume as an attachment.

Position Details

Position Number

00040449

Position Type

SHRA

Position Classification Band Title

Building Environmental Services Supervisor

Position Classification Band Level

Advanced

Position Classification Salary Range

$ 34,320 - $ 70,692

Salary Grade Equivalency

NC09

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.00

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

Time-Limited Appointment Length (if applicable)

Department Id

445080 - Environmental Services

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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