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Creative Networks

About UsCreative Networks is an established and long-standing MSP.Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.Job DescriptionWe are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK. You will be working on the Service Desk.The role will suit someone who has been in 2nd Line Support for several years and is looking to take the next step. The ideal candidate will have a strong Desktop Support background and be keen to grow with us.Key Skills &amp; ExperienceThe successful candidate must be able to demonstrate the following key skills and experience:<ul><li>Excellent communication skills, both verbal and written.</li><li>Operates well unsupervised.</li><li>Takes ownership willingly.</li><li>Able to remain calm under pressure.</li><li>Manages customers&rsquo; expectations effectively.</li><li>Can explain highly complex technical issues in &ldquo;layman's&rdquo; terms.</li><li>Proficient fault finder and problem solver.</li><li>Flexible and adaptable to changing environments.</li><li>Is logical in approach.</li><li>Takes a long-term view.</li><li>Is helpful, fair and demonstrates a &ldquo;give and take&rdquo; attitude.</li><li>Demonstrate strong technical and personal leadership to colleagues.</li><li>Strong customer service focus &amp; strives to deliver service excellence.</li><li>Solid experience of 1st Line Support aspiring towards 2nd Line</li><li>Have experience in Router and Switch Installs.</li><li>Understanding of Networking principles.</li><li>Understanding of VOIP Telephony.</li><li>Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.</li></ul>Main Duties and Responsibilities<ul><li>Provide 2nd /3rd Line IT Support.</li><li>Support clients onsite.</li><li>Monitor Network &amp; Server Infrastructure.</li><li>Taking phone calls on the Service Desk, handling Service portal tickets and emails.</li><li>Respond to system failures in a timely manner.</li><li>Create and maintain procedures for new and existing processes.</li><li>Troubleshooting customer technical faults and driving fault resolution</li><li>Provide Project Management &amp; Support.</li><li>To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.</li><li>Identify trends in Service Desk calls and where appropriate perform root cause analysis.</li><li>Client service management and relationship building.</li></ul>In return we offerThis is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.<ul><li>Attractive salary &amp; benefits packages&ndash; we offer an attractive salary package.</li><li>Training and development.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs180,000.00 per monthExperience:<ul><li>working in an MSP: 1 year (Required)</li><li>IT support: 2 years (Required)</li></ul>Language:<ul><li>Clear Fluent Western English Accent (Required)</li></ul>Work Location: In person

Senior IT Support Engineer

Job Opening: Bid Writer On SiteCompany: Creative Networks Industry: Information Technology &amp; Telecommunications Location: Islamabad-based candidates only Experience Required: Minimum 3 years Salary: 100-150PKRAbout Creative NetworksCreative Networks is a forward-thinking IT solutions provider offering managed services, cybersecurity, cloud infrastructure, and telecoms solutions to businesses across the UK. We're rapidly growing and expanding our global footprint and we&rsquo;re now looking for a talented and experienced Bid Writer to join our team.Position OverviewWe are seeking a skilled and experienced Bid Writer who can identify, evaluate, and submit winning bids for IT and telecoms projects across various platforms including government portals, private sector opportunities, and bidding websites. You will be responsible for developing high-quality proposals that reflect Creative Networks' capabilities and resonate with clients' requirements.Key Responsibilities<ul><li>Identify and evaluate bid opportunities on platforms like government procurement portals, private tenders, and online bidding platforms.</li><li>Write, edit, and submit persuasive and technically sound proposals for IT and telecoms projects.</li><li>Liaise with technical teams and senior management to gather required input and translate it into compelling bid content.</li><li>Maintain an up-to-date bid library and ensure all documentation complies with client requirements and deadlines.</li><li>Track ongoing opportunities and ensure timely submissions.</li></ul>Essential Requirements<ul><li>Minimum 3 years of proven experience in bid writing, particularly within the IT and telecommunications sectors.</li><li>Strong understanding of government and private procurement processes.</li><li>Ability to develop tailored proposals that align with client needs and business objectives.</li><li>Exceptional written and spoken English communication skills (mandatory).</li><li>High level of attention to detail, organization, and time management.</li><li>Self-motivated and capable of working independently in a remote environment.</li></ul>Desirable Skills<ul><li>Familiarity with UK-based tendering platforms (e.g., Contracts Finder, Crown Commercial Service).</li><li>Knowledge of cybersecurity, managed IT services, and telecom solutions.</li></ul>How to ApplyVia Indeed only:<ul><li>Updated CV</li><li>A portfolio showcasing previous successful bids or written proposals</li><li>A brief cover letter outlining your suitability for this role</li></ul>We look forward to having a dedicated and driven bid writer join our growing international team.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>Bid writing: 3 years (Required)</li></ul>Language:<ul><li>Native English (Required)</li></ul>Work Location: In person

IT Bid Writer

About Creative Networks Creative Networks is a UK-based digital solutions company. We provide IT, marketing, and e-commerce services to international clients and are committed to delivering quality customer experiences through innovation and teamwork.About the Role We are looking for a Customer Support Representative with e-commerce experience. You will be responsible for handling customer inquiries, managing orders, and ensuring smooth operations across platforms such as Amazon, eBay, Shopify, and WooCommerce.Since this is a client-facing role, a clear and professional English accent is critical.Important: This role requires excellent spoken English with a clear, neutral, or British accent.Apply here - https://app.willotalent.com/invite/o4Uopu/Only candidates who complete the Willo video interview will be considered.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat with clear, courteous communication</li><li>Manage orders, including placement, tracking, and resolving issues with customers or suppliers</li><li>Monitor e-commerce platforms to ensure smooth day-to-day operations</li><li>Collaborate with fulfillment and operations teams to support timely deliveries</li><li>Maintain high levels of customer satisfaction and professionalism</li></ul>Requirements<ul><li>Based in Rawalpindi or Islamabad (office-based role, not remote)</li><li>2&ndash;3 years of experience in e-commerce customer service (VA, call center, account management, ticket handling, etc.)</li><li>Fluent spoken English with a neutral or British accent (mandatory)</li><li>Strong written communication skills</li><li>High emotional intelligence and a customer-first approach</li><li>Familiarity with order management systems and customer service tools</li><li>Reliable, punctual, and able to manage multiple tasks effectively</li><li>Female candidates preferred</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Opportunity to work with an international UK-based company</li><li>Supportive team culture with career growth opportunities</li></ul>How to Apply Only candidates who complete the Willo video interview will be considered.Submit your application here: https://app.willotalent.com/invite/o4Uopu/Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>UK Market : 3 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Customer Support Representative UK Market

Join Creative Networks and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Creative Networks

ABOUT_COMPANY

Senior IT Support Engineer

IT Bid Writer

Customer Support Representative UK Market