Urwah Admin

CrecenTech

The Team Lead will be responsible for managing the day-to-day operations of the customer support team, ensuring customers receive exceptional service. This role includes supervising, coaching, and guiding team members, resolving escalated issues, and collaborating with other departments to enhance the overall customer experience. The ideal candidate will demonstrate strong leadership, a customer-first approach, and proven experience in customer support management.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Lead, coach, and support a team of customer support representatives.</li><li>Track team performance and provide constructive feedback.</li><li>Conduct performance reviews and implement development plans.</li><li>Build a positive, motivated, and high-performing team culture.</li></ul>Customer Support Operations<ul><li>Oversee daily support activities to ensure timely issue resolution.</li><li>Manage escalated or complex customer concerns with effective solutions.</li><li>Ensure compliance with support policies and standards.</li></ul>Training &amp; Development<ul><li>Design and deliver training programs for both new and existing team members.</li><li>Keep the team informed on product updates, features, and policies.</li><li>Encourage continuous learning and skill development.</li></ul>Quality Assurance<ul><li>Monitor customer interactions to maintain service quality.</li><li>Implement QA processes and corrective measures where needed.</li><li>Identify service gaps and drive improvements.</li></ul>Reporting &amp; Analysis<ul><li>Prepare regular reports on performance, customer feedback, and KPIs.</li><li>Analyze data to spot trends and opportunities for enhancement.</li><li>Share insights and recommendations with senior leadership.</li></ul>Collaboration<ul><li>Partner with Sales, Product, Marketing, and other teams to address customer needs.</li><li>Contribute to cross-functional projects focused on customer experience.</li><li>Act as the main bridge between customer support and other departments.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field (or equivalent experience).</li><li>3&ndash;5 years in customer support, including at least 2 years in a leadership role.</li><li>Experience managing a high-performing support team.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency with customer support software and CRM tools.</li><li>Ability to analyze data and translate it into actionable steps.</li><li>Strong organizational and time management skills.</li></ul>Employee Benefits:<ul><li>13 Salaries Per Year</li><li>At least two bonuses per year (Eid Bonus)</li><li>Monthly Punctuality Allowance</li><li>Monthly Inflation Allowance</li><li>Performance-Based Bonuses</li><li>Paid Overtime</li><li>Quarterly Leaves encashment</li><li>Annual Leaves Encashment</li><li>Upselling Incentives</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Department Based Allowance</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, LahoreJob Timings: 6 PM to 3 AMJob Type: Full-timeWork Location: In person

Team Lead Customer Support

<div>
 
 CrecenTech Systems Pvt. Ltd. is at the forefront of innovation, delivering cutting-edge technology solutions that empower businesses to grow and succeed. We work with global clients to develop, customize, and implement robust systems that transform operations and create real business impact.
 
 
 We are seeking a Senior Odoo Engineer who is passionate about building high-quality solutions, solving complex problems, and collaborating with a talented team. If you have strong Odoo expertise, thrive in a fast-paced environment, and want to be part of an organization shaping the future of IT, we&rsquo;d love to meet you!
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Odoo Development &amp; Customization &ndash; Design, develop, and customize Odoo modules based on specific business requirements.
 </li>
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 System Integration &ndash; Integrate Odoo with third-party applications and ensure smooth interoperability with other internal systems.
 </li>
 <li>
 Database Management &ndash; Design, manage, and optimize PostgreSQL databases for performance and scalability.
 </li>
 <li>
 Testing &amp; Quality Assurance &ndash; Perform unit and integration testing; work closely with QA teams to identify, fix, and prevent software bugs.
 </li>
 <li>
 Documentation &amp; Training &ndash; Create and maintain technical documentation; prepare user manuals and training materials.
 </li>
 <li>
 Collaboration &amp; Reviews &ndash; Work alongside developers, business analysts, and functional consultants; participate in code reviews and knowledge-sharing sessions.
 </li>
 <li>
 Upgrades &amp; Migration &ndash; Assist in upgrading existing Odoo systems and migrating data to newer versions.
 </li>
 <li>
 Continuous Learning &ndash; Stay updated with the latest Odoo features, updates, and best practices.
 </li>
 </ul>
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Proven experience as an Odoo Developer with a strong portfolio of completed projects.
 </li>
 <li>
 Proficiency in Python and JavaScript.
 </li>
 <li>
 In-depth knowledge of the Odoo framework and its module development.
 </li>
 <li>
 Experience with HTML, CSS, XML, and JSON.
 </li>
 <li>
 Strong expertise in PostgreSQL database management.
 </li>
 <li>
 Excellent problem-solving, analytical, and debugging skills.
 </li>
 <li>
 Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
 </li>
 <li>
 Ability to work independently as well as part of a collaborative team.
 </li>
 <li>
 Adaptability to evolving project requirements and priorities.
 </li>
 <li>
 Experience in functional analysis &mdash; gathering, documenting, and translating business requirements into technical solutions.
 </li>
 </ul>
 
 
 Benefits and Incentives
 
 
 <ul>
 <li>
 13 Salaries Per Year (One Additional salary as a bonus)
 </li>
 <li>
 At least two bonuses per year (Eid Bonus)
 </li>
 <li>
 Performance-Based Bonuses
 </li>
 <li>
 Monthly Regularity Allowance
 </li>
 <li>
 Monthly Inflation Allowance
 </li>
 <li>
 Maternity/Paternity Allowance
 </li>
 <li>
 Maternity Leaves
 </li>
 <li>
 Wedding Allowance
 </li>
 <li>
 Annual Leaves Encashment
 </li>
 <li>
 Double salary on Gazetted Holidays
 </li>
 <li>
 Special Allowance for Emergency
 </li>
 <li>
 12 Casual Leaves
 </li>
 <li>
 10 Medical Leaves
 </li>
 <li>
 10 Annual Leaves
 </li>
 <li>
 Dedicated Training
 </li>
 <li>
 Birthday celebrations
 </li>
 <li>
 Advance Salary on Need Basis
 </li>
 <li>
 Gaming Facility
 </li>
 <li>
 Growing &amp; Dynamic Team
 </li>
 <li>
 Office Gatherings, Celebrations, and Trips
 </li>
 <li>
 5 days a week (work-life balance)
 </li>
 </ul>
</div>

Senior Odoo Engineer

Join CrecenTech and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CrecenTech

ABOUT_COMPANY

Team Lead Customer Support

Senior Odoo Engineer