Follow-up Specialist

We are seeking an experienced Follow-Up Specialist to join our dynamic team. The ideal candidate will have a neutral American accent, over 2 years of experience in sales-oriented campaigns, and the ability to work night shifts. This role is critical to nurturing and converting leads, particularly in the real estate industry, with a focus on back-office processes. You will be responsible for following up with potential clients, reinforcing persuasive pitches, and converting prospects into qualified leads. Experience in real estate processes or lead generation is a significant plus, while prior customer experience is highly beneficial for understanding client needs, managing objections, and building rapport quickly—essential for success in this role.

Key Responsibilities:

• Conduct follow-up calls to prospective clients to reinforce previous outreach efforts and nurture leads.
• Communicate effectively with a neutral American accent, maintaining professionalism and clarity throughout conversations.
• Understand client needs and present tailored solutions to enhance conversion opportunities.
• Maintain and update CRM systems with accurate lead information, call outcomes, and follow-up tasks.
• Meet or exceed daily, weekly, and monthly targets related to lead nurturing and conversion.
• Collaborate with the sales and marketing teams to ensure messaging aligns with customer pain points and campaign objectives.
• Handle objections professionally and continue pursuing qualified leads.
• Perform back-office duties related to real estate campaigns, including lead qualification and coordination with internal teams for seamless lead handoff.
• Adapt to different scripts and strategies depending on campaign goals and the nature of the prospective client base.

Qualifications:

• Experience: Minimum of 2 years in follow-up or client relationship management, particularly in sales-oriented campaigns (real estate experience is a plus). Previous customer service or client-facing experience is a strong advantage.
• Accent: Native or neutral American accent required.
• Shift: Must be willing to work night shifts
• Sales Skills: Strong experience in handling objections and converting leads through follow-up efforts.
• CRM Proficiency: Experience using CRM software to log calls, manage leads, and track performance metrics.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and engage with people over the phone.
• Goal-Oriented: Proven ability to meet and exceed targets in a fast-paced environment.

Benefits:

• At least two bonuses per year (Eid Bonus)
• Performance-Based Bonuses
• Quarterly Leaves encashment
• Maternity/Paternity Allowance
• Maternity Leaves
• Wedding Allowance
• Annual Leaves Encashment
• Provident Fund
• Double salary on Gazetted Holidays
• Special Allowance for Emergency
• Advance Salary on Need Basis
• 12 Casual Leaves
• 10 Medical Leaves
• 10 Annual Leaves
• Dedicated Training
• Birthday celebrations
• Loan Against Provident Fund
• Daily Company Provided Meal
• Gaming Facility
• Growing & Dynamic Team
• Office Gatherings, Celebrations, and Trips
• 5 days a week (work-life balance)

Job Location: Link Road Model Town, Lahore
Job Timings: 7 PM to 4 AM

Job Type: Full-time

Application Question(s):

• Are you comfortable working night shifts?
• What are your salary expectations?

Experience:

• Outbound Calling: 2 years (Required)
• Outbound Sales: 2 years (Required)

Work Location: In person