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G-Tyres

Job OverviewMobile Tyre Giant is seeking a results-driven and experienced Sales Manager to lead and grow our sales operations. The ideal candidate will be responsible for driving revenue, managing the sales team, improving conversion rates, and ensuring high-quality customer service throughout the sales process.Key Responsibilities<ul><li>Lead, manage, and motivate the sales team to achieve monthly and quarterly targets</li><li>Develop and implement effective sales strategies to increase revenue and market share</li><li>Monitor daily sales performance, KPIs, and conversion rates</li><li>Train and mentor sales agents on product knowledge, communication, and closing techniques</li><li>Oversee verification calls and ensure compliance with company standards</li><li>Analyze sales data and prepare performance reports for senior management</li><li>Identify new business opportunities and partnerships</li><li>Handle escalations and support the team in closing high-value deals</li><li>Collaborate with marketing and operations teams to improve lead quality and customer experience</li></ul>Requirements<ul><li>Proven experience as a Sales Manager or in a similar leadership role</li><li>Strong leadership, communication, and negotiation skills</li><li>Ability to manage targets and work under pressure</li><li>Experience in automotive, tyre services, or service-based sales is a plus</li><li>Proficient in CRM systems and sales tracking tools</li><li>Strong analytical and problem-solving abilities</li></ul>Key Skills<ul><li>Team Leadership</li><li>Sales Strategy &amp; Execution</li><li>Performance Management</li><li>Customer Relationship Management</li><li>Negotiation &amp; Closing Skills</li><li>Data Analysis &amp; Reporting</li></ul>KPIs / Performance Metrics<ul><li>Monthly revenue targets</li><li>Conversion rate improvement</li><li>Team performance and productivity</li><li>Customer satisfaction levels</li><li>Lead-to-sale ratio</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Paid leaves as per company policy</li></ul>Pay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Sales Manager

Job OverviewMobile Tyre Giant is looking for a proactive and detail-oriented Complaints Manager to handle customer complaints, ensure timely resolution, and improve overall customer satisfaction. The role involves investigating issues related to sales, payouts, and service delivery, identifying root causes, and implementing corrective actions to prevent recurrence.Key Responsibilities<ul><li>Manage and resolve customer complaints in a professional and timely manner</li><li>Investigate issues related to sales transactions, payouts, and service delivery</li><li>Liaise with internal teams (sales, payouts, operations) to gather information and resolve cases</li><li>Maintain detailed records of complaints, actions taken, and outcomes</li><li>Conduct root cause analysis and identify trends in complaints</li><li>Develop and implement processes to reduce recurring issues</li><li>Ensure compliance with company policies and service standards</li><li>Prepare regular reports on complaint volumes, resolution time, and key findings</li><li>Communicate resolutions clearly to customers and ensure satisfaction</li><li>Escalate serious or unresolved issues to senior management</li></ul>Requirements<ul><li>Proven experience in a complaints handling, customer service, or quality assurance role</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and conflict resolution abilities</li><li>Ability to handle difficult situations professionally and calmly</li><li>Experience in service-based or automotive industry is a plus</li><li>Familiarity with CRM systems and reporting tools</li></ul>Key Skills<ul><li>Complaint Resolution</li><li>Conflict Management</li><li>Attention to Detail</li><li>Communication Skills</li><li>Process Improvement</li><li>Data Analysis &amp; Reporting</li></ul>KPIs / Performance Metrics<ul><li>Complaint resolution time</li><li>Customer satisfaction score (CSAT)</li><li>Number of escalations</li><li>Reduction in repeat complaints</li><li>Quality of investigation reports</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Paid leaves as per company policy</li></ul>Pay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Complaints Manager

Join G-Tyres and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

G-Tyres

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Sales Manager

Complaints Manager