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Redcube Technologies LLC

About UsTekhero is a rapidly growing e-commerce and apparel company with its own manufacturing operations. We cater to customers across the USA, UK, Canada, and Australia, focusing on premium products, timely service, and excellent customer support.Position OverviewWe are looking for a Customer Support Executive who is confident, professional, and fluent in English. The selected candidate will handle customer service through calls, emails, chats, and social media, ensuring smooth and positiveinteractions with international customers.Key Responsibilities<ul><li>Provide customer service through phone calls, email, live chat, and messaging platforms.</li><li>Handle inquiries related to orders, shipping updates, returns, exchanges, and product details.</li><li>Maintain a high level of professionalism and customer satisfaction.</li><li>Coordinate with production, dispatch, and operations teams for order updates.</li><li>Maintain accurate records of customer interactions in the system.</li><li>Resolve escalated or complex customer issues in a timely manner.</li><li>Assist customers with product guidance and order placement when needed.</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent English communication skills (both spoken and written).</li><li>Confident in handling international customer calls.</li><li>Minimum 1-2 years of customer support experience (e-commerce experience preferred).</li><li>Strong problem-solving skills and the ability to multitask.</li><li>Patience, positive attitude, and ability to work under pressure.</li><li>Basic understanding of e-commerce order processing is a plus.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Medical Insurance</li><li>15 Sick + 15 Casual Annual Paid Leaves</li><li>In-house subsidized meals</li><li>Performance-based increments</li><li>Supportive and growth-focused work environment</li></ul>How to ApplySend your CV to Hyder@tekhero.pkwith the subject line:<ul><li>&ldquo;Application for Customer Support Executive&rdquo;</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Customer Support Executive

Join Redcube Technologies LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Redcube Technologies LLC

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Customer Support Executive