Qureos Mentor

Superbytes

Key Responsibilities: Develop and implement HR strategies, policies, and procedures aligned with the company’s vision and goals. Manage the recruitment and selection process, including job postings, interviews, and onboarding. Oversee performance management systems, appraisals, and employee development plans. Handle employee relations issues, including grievances, disciplinary actions, and conflict resolution. Maintain and ensure compliance with UAE Labour Law and company policies. Lead initiatives for employee engagement, retention, and workplace culture enhancement. Manage payroll, benefits administration, and attendance systems in coordination with the finance department. Ensure accurate maintenance of employee records, contracts, and HR documentation. Conduct training needs analysis and coordinate internal/external training programs. Prepare and present HR reports, analytics, and workforce planning updates to management. Key Competencies: Strategic thinking &amp; planning Leadership &amp; people management Communication &amp; negotiation skills Problem-solving and analytical abilities Organizational and time management skills

HR Manager

Key Responsibilities: Supervise, motivate, and lead a team of call center agents to meet performance goals. Monitor daily operations, including call quality, productivity, and customer satisfaction. Conduct regular training sessions and performance reviews to enhance team skills. Handle escalated customer queries or complaints promptly and professionally. Prepare and analyze performance reports and present insights to management. Develop and implement process improvements to optimize call center efficiency. Ensure adherence to company policies, procedures, and quality standards. Assist with agent scheduling, attendance, and workforce management. Coordinate with other departments to resolve operational issues and enhance service delivery.

Team Leader

Key Responsibilities: Oversee and coordinate daily operational activities to ensure smooth workflow across departments. Support financial operations, including data entry, expense tracking, invoice management, and basic accounting tasks. Assist in preparing operational reports, performance analysis, and financial summaries for management review. Collaborate with finance and administrative teams to ensure accurate documentation and timely reporting. Monitor and improve operational processes for better efficiency and productivity. Handle vendor coordination, procurement follow-ups, and logistical arrangements as required. Maintain records of operational transactions, purchase orders, and inventory updates. Support in budgeting and cost control by tracking expenses and assisting in financial planning. Ensure compliance with company policies, procedures, and legal requirements. Perform other administrative and coordination tasks as assigned by management. Preparation of MIS reports and provide timely updates to Senior. Key Competencies: Operational and financial coordination Attention to detail and accuracy Process improvement mindset Time management and prioritization Collaboration and teamwork

Operation Executive

Customer Service Representative – On-Site (Dubai) Are you passionate about helping customers and solving problems efficiently? We&#x27;re looking for enthusiastic and dedicated Customer Service Representatives to join our dynamic team in Dubai. Location: Dubai (On-Site)Job Type: Full-timeExperience: 0 – 2 years (Freshers Encouraged to Apply) Key Responsibilities:1. Handle customer inquiries via phone, chat, and email with professionalism and accuracy2. Assist users with account-related issues including transactions, logins, and verifications3. Resolve complaints by providing appropriate solutions and alternatives within time limits4. Follow communication procedures, guidelines, and policies5. Maintain accurate records of interactions and transactions6. Provide timely feedback to internal teams for continuous improvement7. Ensure high levels of customer satisfaction through exceptional service8. Maintain a thorough understanding of product features and updates

Multilanguage Customer Service

Job Description: AI DeveloperLocation: Dubai, UAEJob Type: Full-timeExperience Required: 1 – 4 years About the RoleWe are seeking a highly skilled and motivated AI Developer to join our team in Dubai. The ideal candidate will have hands-on experience in Generative AI, Large Language Models (LLMs), Low Parameter (LoRA/LLP) fine-tuning, and Mixture of Experts (MoE) frameworks, with the ability to translate these technologies into innovative product solutions.This role requires strong analytical skills, proficiency in advanced Excel and Power BI, and the ability to work on AI-driven product development in a high-paced, data-intensive environment. Key Responsibilities1. Design, develop, and deploy AI solutions using Generative AI, LLMs, LLP, and MoE architectures.2. Build, fine-tune, and optimize models for real-world product applications.3. Collaborate with product, data, and engineering teams to integrate AI into scalable platforms.4. Develop and maintain data pipelines for training and inference.5. Utilize advanced Excel and Power BI for data analysis, visualization, and reporting.6. Conduct performance evaluations, testing, and continuous improvement of AI models.7. Research and stay updated on the latest advancements in AI/ML and apply them to product innovation.

AI Developer

Job Title: Power BI DeveloperLocation: Dubai (On-Site)Job Type: Full-timeExperience Required: 1 – 3 Years (Freshers Encouraged To Apply) Key Responsibilities1. MIS Creation & Reporting: Design, develop, and maintain Management Information System (MIS) reports for regular business reviews.2. Data Analysis: Collect, analyze, and interpret large data sets to provide actionable insights and identify performance trends.3. Power BI Development: Build, customize, and optimize interactive dashboards and reports in Power BI to support business needs.4. Advanced Excel Reporting: Utilize advanced Excel functions (VLOOKUP, Pivot Tables, Macros, etc.) to prepare detailed reports and automate recurring tasks.5. Employee Performance Tracking: Maintain accurate records and performance tracking systems for every employee, ensuring up-to-date reporting for HR and management teams.6. Business Performance Analysis: Monitor and evaluate company KPIs, preparing detailed performance analysis reports for management.7. Data Accuracy & Integrity: Ensure accuracy, reliability, and consistency of all reports and dashboards delivered.8. Cross-Functional Collaboration: Work closely with HR, Operations, and Management to understand reporting requirements and deliver customized solutions.

Power BI Developer

Job Title: Junior Banking Operations ExecutiveLocation: Dubai, UAEExperience Required: 0 – 2 years (Freshers are welcome) Job Overview:We are seeking a motivated and detail-oriented Junior Banking Operations Executive to join our team. The role involves handling daily operational tasks, including transaction processing, reporting, and client support. The ideal candidate should have strong knowledge of MS Excel, excellent analytical skills, and the ability to manage routine banking processes such as withdrawals, deposits, and reconciliations efficiently. Key Responsibilities:1. Process and verify day-to-day banking operations including fund transfers.2. Maintain accurate records and ensure timely data entry of all transactions.3. Prepare daily, weekly, and monthly operational reports using MS Excel.4. Assist in reconciliations and ensure compliance with internal controls.5. Support senior team members in managing operational workflows and resolving discrepancies.6. Handle queries and provide clear communication to internal stakeholders.7. Ensure confidentiality and accuracy in handling sensitive financial data.

Junior Banking Operations Executive

Join Superbytes and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.