2026 Campus Recruitment Delivery Operations Specialist-local

Key Responsibilities:

• Order Delivery Management:

• Receive, review, and process sales orders, developing rational delivery plans.
• Track order status throughout the process, ensuring timely dispatch, in-transit visibility, and successful delivery.
• Monitor and optimize key delivery metrics (KPIs), such as order fulfillment rate, on-time delivery rate, and customer satisfaction.

• Logistics Coordination & Optimization:

• Manage and coordinate third-party logistics (3PL) providers to ensure service quality and cost-effectiveness in transportation, warehousing, and distribution.
• Develop and optimize delivery solutions tailored to different markets (e.g., domestic, cross-border, specific countries like Turkey).
• Address logistics exceptions (e.g., delays, damages, wrong shipments) by initiating contingency plans and communicating resolutions promptly.

• Cross-Functional Collaboration:

• Work closely with sales teams to manage customer expectations and synchronize delivery information.
• Collaborate with supply chain and planning teams to ensure inventory levels meet delivery demands.
• Communicate with overseas branches or partners (e.g., UGM) to ensure smooth local customs clearance, warehousing, and distribution processes.

• Systems & Data:

• Proficiently operate WMS (Warehouse Management System), TMS (Transportation Management System), and ERP systems to ensure data accuracy.
• Generate regular delivery data reports, analyze trends, and support business decision-making.

• Customer Communication:

• Serve as the point of contact for delivery-related issues, responding to internal and external customer inquiries about order status professionally and promptly.

Qualifications:

• Basic Requirements:

• Bachelor’s degree or higher in Logistics, Supply Chain Management, International Trade, or a related field.
• 3+ years of experience in logistics, supply chain, or delivery roles; experience in consumer electronics or smart hardware industries is preferred.
• Proficiency in Microsoft Office Suite, particularly advanced Excel skills for data analysis.

• Core Competencies:

• Exceptional communication skills: Ability to communicate effectively and clearly with internal and external stakeholders.
• Strong problem-solving skills: Ability to remain calm under pressure and quickly resolve complex issues.
• Customer-centric mindset: Deep understanding of how delivery experience impacts brand perception.
• Data-driven approach: Habit of using data to identify, analyze, and measure outcomes.
• Responsibility and initiative: Highly accountable and proactive in driving process improvements.

• Preferred Qualifications:

• Familiarity with Xiaomi’s business model or corporate culture is advantageous.
• Proficiency in English is preferred (if the role involves overseas operations).