Account Manager

About The Role:

We are seeking a highly motivated and results-oriented Account Manager to join our dynamic team. In this role, you will cover a diverse product portfolio of clinical solutions for hospitals and a global medical education portfolio for medical universities and nursing schools, specifically for Egypt

Key Responsibilities:

• Renewal Management: Take ownership of the end-to-end renewal process for our clinical solutions and medical education products, including managing tenders and national licenses, ensuring timely contract renewals and maximizing customer satisfaction.
• Account Growth: Identify upsell and cross-sell opportunities within existing accounts by understanding customer needs and aligning our solutions with their strategic objectives, in close collaboration with new sales account managers.
• Customer Relationship Management: Build and maintain strong relationships with key stakeholders in hospitals and educational institutions across the Egypt, acting as a trusted advisor to ensure alignment with their business goals.
• Cross-Functional Collaboration: Work closely with marketing, product, customer support, and customer success teams within a matrix organization to enhance the customer experience and drive product improvements based on feedback and insights.
• Account Reviews and Reporting: Collaborate with customer success teams to conduct regular reviews that assess customer satisfaction and usage, identifying areas for improvement and growth.
• Hands On Customer Training : Support customer training and orientation on national level by building training tours to Universities and Hospitals to ensure full utilization of Elsevier Solutions

Qualifications:

• Bachelor's degree in Medicine, Pharmaceutical, Nursing or a related field (advanced degrees are a plus).
• 3+ years of proven experience as an Account Manager preferably within the healthcare or education sectors within multinational organizations
• Proven track record of managing a product portfolio, particularly in clinical solutions and medical education, including experience with tenders and framework agreements.
• Familiarity with or willingness to learn solutions selling methodologies such as MEDDPICC, Franklin Covey, or Miller-Heiman.
• Strong sales and negotiation skills with a record of meeting or exceeding renewal and growth targets.
• Excellent communication and presentation skills, capable of engaging with senior-level executives.
• Strategic thinker with strong organizational skills, able to manage multiple accounts and priorities simultaneously.
• Proficient in using CRM systems (Salesforce or similar) for account management and reporting.
• Willingness to travel periodically within the territory where needed (approximately 50%).

About The business:

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient.