Account Manager

About the Role

The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.

As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

What You'll Do

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
• Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
• Build processes and standardize best-practices within merchant success and your territory
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product Uber Eats, ensuring partners understand and leverage our platform's full potential.

Basic Qualifications

• Minimum 3+ years of experience in sales, account management, operations, or a related field

Preferred Qualifications

• Proficient in Mandarin
• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
• Excellent communication
Google Suite Experience is preferred

For New York, NY-based roles: The base salary range for this role is USD$69,500 per year - USD$77,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.