Admin Assistant

Job Summary

We are seeking a highly organized and detail-oriented Admin Assistant to manage daily administrative operations of our car care center. The ideal candidate will support front-desk operations, handle customer coordination, manage documentation, assist with billing, and ensure smooth workflow between customers, technicians, and management.

Key Responsibilities

1. Front Desk & Customer Coordination

• Greet customers and handle walk-in inquiries professionally
• Manage appointment bookings (calls, WhatsApp, online leads)
• Prepare job cards and explain service details to customers
• Follow up with customers for approvals and vehicle delivery
• Handle basic customer complaints and escalate when required

2. Billing & Documentation

• Prepare invoices and receipts
• Coordinate POS and payment collections
• Maintain daily sales records and cash reconciliation
• Prepare quotations for PPF, ceramic coating, detailing, tinting, etc.
• Maintain customer database and service history

3. Operations Support

• Coordinate with technicians regarding job status
• Track vehicle delivery timelines
• Maintain inventory records (consumables, PPF rolls, coatings, etc.)
• Assist in ordering supplies when required

4. HR & Staff Coordination

• Maintain staff attendance records
• Assist in payroll data preparation
• Manage staff documentation files

5. Marketing & CRM Support

• Respond to social media and website inquiries
• Maintain customer feedback records
• Assist in sending promotional offers and follow-ups
• Request Google reviews from satisfied customers

Required Skills & Qualifications

• Strong communication skills (English required, Arabic is a plus)
• Proficient in MS Office (Excel, Word)
• Experience with invoicing software / CRM systems
• Strong organizational and multitasking skills
• Professional appearance and customer-focused attitude

Key Competencies

• Attention to detail
• Time management
• Problem-solving ability
• Basic accounting knowledge
• Customer service orientation

Working Conditions

• Full-time position
• 6 days a week (as per UAE labor law)
• Based at the car care center location

Performance Indicators (KPIs)

• Appointment conversion rate
• Billing accuracy
• Customer satisfaction score
• On-time vehicle delivery coordination
• Daily sales reporting accuracy

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Application Question(s):

• Do you have your own visa?