Admin Executive

Job Brief:

The Executive Commercial and Property Management will support the Manager in managing

resident services, maintenance billing, complaint coordination, project handovers, and

commercial recoveries. The role acts as a key point of contact for residents and internal

departments to ensure smooth operations, timely issue resolution, accurate billing, and structured handover of projects and apartments.

Job Responsibilities:

• Act as the first point of contact for residents regarding complaints related to building, apartments, and common areas.
• Log, track, and route complaints to the Admin / concerned department for resolution.
• Follow up on complaints to ensure timely closure and resident satisfaction.
• Maintain complaint registers, trackers, and MIS.
• Prepare and update monthly maintenance charges data for all residents.
• Assist in generation and verification of maintenance bills.
• Coordinate with Finance department for billing submission and corrections.
• Support recovery of maintenance charges from residents and maintain payment records.
• Track outstanding dues and assist in follow-ups.
• Assist in inspection of new buildings/projects handed over by Project Management Team.
• Identify, record, and report snags, defects, and pending works to Project Management.
• Track snag closure and support successful project handover to Facility Management.
• Coordinate apartment handover process after completion and inspection.
• Conduct apartment inspections using approved checklists.
• Ensure snag rectification prior to handover.
• Obtain owner acknowledgement and maintain handover documentation.
• Coordinate with Admin, Project Management, Finance, and other internal teams.
• Maintain records of handovers, inspections, complaints, bills, and acknowledgements.
• Assist in audits, reports, and management MIS.
• Assist the Manager in day-to-day operational and commercial activities.
• Handle routine matters in the Manager's absence.
• Perform additional tasks assigned by management from time to time.

Job Requirements:

• Location: Lahore.
• Qualification: Bachelors in Business Administration.
• Strong customer service and communication skills.
• Basic understanding of facility management operations.
• Knowledge of maintenance billing and commercial coordination.
• Good documentation and follow-up skills.
• Ability to handle residents professionally and diplomatically.
• Proficiency in MS Excel, Word, and Email.