Administrative Assistant/Office Coordinator

Administrative Assistant / Office Coordinator

Brunette Home Improvement – Lansing, MI

About Us

Brunette Home Improvement is a family-owned residential remodeling company proudly serving the Greater Lansing area for over 40 years. We specialize primarily in roofing, siding, windows, gutters, and decks, and are continuing to grow as demand for our services expands. Our team is built on strong local roots, quality craftsmanship, and honest communication with homeowners. We take pride in creating a supportive and professional work environment where every team member plays an important role in delivering a great experience for our customers.

Position Overview

Brunette Home Improvement is seeking a reliable and organized Administrative Assistant / Office Coordinator to support daily office operations and serve as the first point of contact for homeowners. This role combines phone communication, scheduling, and administrative coordination to ensure smooth communication between customers, the sales team, project coordinators, and accounting.

The ideal candidate is friendly, detail-oriented, and comfortable managing multiple responsibilities while maintaining a professional and helpful presence for clients.

Key Responsibilities

• Answer incoming calls and emails and provide a professional first impression for customers
• Schedule estimate appointments and service visits while gathering key project details from homeowners
• Enter and maintain customer leads and project information in internal systems
• Maintain organized records and documentation related to projects, invoices, and office operations
• Track subcontractor compliance documentation including certificates of insurance
• Conduct basic client follow-up calls to confirm homeowners have received invoices and direct billing questions to accounting
• Register manufacturer and product warranties following project completion
• Send thank-you letters or emails to homeowners after project completion
• Route customer inquiries to the appropriate team members
• Assist with general administrative tasks including filing, scanning, and document organization
• Help maintain an organized office environment and assist with occasional office errands or supply ordering

Qualifications

• Strong phone communication and customer service skills
• Highly organized with strong attention to detail
• Comfortable managing multiple tasks in a fast-paced office environment
• Experience with office software (email, scheduling, document systems)
• Ability to learn and adapt to new software systems
• Previous administrative, receptionist, or office support experience preferred

Schedule

• Approximately 30 hours per week, with potential for up to 40 hours depending on workload
• Primarily in-office, with some flexibility when appropriate

Compensation

• $15–$18 per hour, depending on experience and qualifications

Pay: $15.00 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person