Administrative / Customer Service

Job Title: Administrative & Customer Service Specialist

Department: Operations / Customer Support
Reports To: Office Manager or Customer Service Director
Employment Type: Full-Time

Job Summary

We are seeking a highly organized and personable Administrative & Customer Service Specialist to serve as the backbone of our office and the voice of our company to customers. This dual-role position requires a proactive individual who can balance front-line customer support (phone, email, chat) with back-end administrative tasks (scheduling, data entry, filing). The ideal candidate thrives in a fast-paced environment, solves problems calmly, and ensures seamless communication between our clients and internal teams.

Key ResponsibilitiesCustomer Service (50%)

• Serve as the first point of contact for customers via phone, email, and live chat; respond promptly and professionally to inquiries, complaints, and requests.
• Process orders, returns, exchanges, and warranty claims accurately in the CRM system.
• Troubleshoot basic product/service issues and escalate complex technical problems to the appropriate department.
• Follow up with customers to ensure their issues are resolved completely and satisfaction is achieved.
• Document all customer interactions and resolutions in the database.

Administrative Support (50%)

• Manage office correspondence (mail, emails, internal memos) and maintain electronic and physical filing systems.
• Schedule and coordinate meetings, appointments, and travel arrangements for management.
• Prepare, edit, and format reports, invoices, memos, and presentations.
• Maintain office supply inventory and place orders as needed.
• Assist with data entry, expense reporting, and basic bookkeeping tasks (e.g., processing receipts).
• Support HR or other departments with onboarding paperwork or event coordination.

Required Qualifications

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience: 1–3 years in a combined administrative and customer-facing role (e.g., receptionist, office assistant, customer support rep).
• Technical Skills:
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Gmail).
• Experience with CRM software (e.g., Salesforce, Zendesk, HubSpot) or ticketing systems.
• Familiarity with scheduling tools (Calendly, Doodle) and collaboration platforms (Slack, Teams).
• Soft Skills:
• Excellent verbal and written communication.
• Strong organizational skills with meticulous attention to detail.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Empathy, patience, and a customer-first mindset.

Job Types: Full-time, Part-time

Pay: QAR52,000.00 - QAR85,000.00 per year

Expected hours: 40 per week

Work Location: In person