Administrative Specialist (HEa) - Mathematics

Administrative Specialist (HEa) - Mathematics

POSITION DETAILS

This position assists the Director with the daily operations of the Mathematics tutoring center, ensuring the effective coordination of tutoring services, student engagement, peer tutor support, and accurate operational recordkeeping. The administrative specialist plays a key role in maintaining efficient workflows that allow the Director to focus on program leadership, assessment, and strategic initiatives while supporting the delivery of high-quality academic support services.

(Campus-specific Information and duties)

• Assist the Director by serving as the primary point of contact for students, tutors, faculty, and staff via phone, email, Zoom, and in person

• Support the Director in maintaining an organized, welcoming, and professional tutoring center environment through front-desk coverage and daily operational support

• Assist the Director in addressing scheduling conflicts, cancellations, and last-minute operational changes

• Assist the Director with scheduling tutoring sessions and managing EAB Navigate for in-person and remote tutoring services

• Assist the Director in matching students with appropriate tutors based on subject needs, availability, and program guidelines

• Assist the Director in tracking tutor hours, timesheets, and payroll-related documentation

• Assist the Director with hiring, onboarding, and training logistics for peer tutors and front desk staff

• Assist with coordinating substitute tutor coverage when tutors are absent

• Support communication between the Director and tutors regarding schedules, expectations, and operational procedures

• Assist the Director in monitoring tutoring center usage, including student visits, unique students served, frequency of attendance, and utilization trends

• Assist the Director in tracking and organizing data related to tutoring usage and student outcomes.

• Prepare reports, spreadsheets, and summaries related to tutoring usage at the direction of the Director

• Coordinate and support the day-to-day operations of the AMTC+ special tutoring program under the direction of the Director

• Support assessment efforts by collecting post-session evaluations, surveys, and usage data

• Assist the Director with outreach initiatives, including email communications, flyers, orientations, and event coordination

• Support the planning and implementation of workshops and exam-review sessions

• Represent the AMTC on behalf of the Director at outreach events as needed, under established guidance.

• Assist the Director with office operations, including supplies, purchase requests, reimbursements, and general administrative support

• Assist with budget tracking and documentation under the Director’s supervision

• Maintain reliable attendance and availability consistent with the center’s operating hours.

• Demonstrate flexibility and responsiveness in supporting a dynamic academic environment.

• Perform other related administrative duties as assigned.

QUALIFICATIONS

Bachelor's Degree and four years' relevant experience required.

Preferred Qualifications:

• Experience supporting academic support services, tutoring centers, or student success programs

• Demonstrated ability to coordinate schedules, manage data, and support day-to-day program operations

• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to prepare reports and track program data

• Proficiency in Google Applications (Forms, Sheets, Sites, Docs)

• Proficiency in EAB Navigate

CUNY TITLE OVERVIEW

Provides administrative and program support to an administrative or academic department.

• Oversees department operations and assists management in planning department activities, creating schedules, assigning staff and preparing and delivering department communications.

• Works with appropriate offices related to personnel recruitment, expediting search activities

• Research coordinates and organizes materials for key events such as promotion and tenure reviews.

• Supervises and trains support staff and student workers.

• Manages budget and coordinates purchasing, accounting, and payroll.

• Provides instructions and basic advice to students, faculty, and others seeking information on department activities, policies, and schedules.

• Performs related duties as assigned.

Job Title Name: Administrative Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary Range: $61,831 - $76,937. Salary commensurate with education and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing this job posting in CUNYfirst, please click on "Apply Now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

Go to www.cuny.edu and click on "Employment"

Click "Search job listings"

Click on "More search options"

Search by Job Opening ID number 32147

Click on the "Apply Now" button and follow the instructions.

PLEASE NOTE THAT YOU MUST UPLOAD A COVER LETTER AND RESUME AS ONE DOCUMENT IN ANY OF THE FOLLOWING FORMATS: doc, .docx, .pdf, .rtf, or text format.

CLOSING DATE

May 13, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32147

Location: City College of New York

Job Type: Full-Time