Administrator

We are seeking a detail-oriented and organized Administrator to join our team. The ideal candidate will play a crucial role in supporting the sales team and ensuring the smooth operation of all sales-related activities within a company that trades cleaning chemicals, machines, and equipment.

Key Responsibilities
Sales Support and Administration

• Serving as a point of reference for internal and external customer inquiries, addressing complaints, and relaying information to relevant departments or technicians.
• Preparing and managing various documents, including agreements, reports, and internal memos.
• Prepare and generate sales-related documents, including quotations, proposals, and presentations, as required by the sales team.
• Manage and update an accurate database of customer and prospect information, including contact details, sales history, and communication records.
• Handle customer inquiries, complaints, and requests, providing professional and timely after-sales support.
• Communicate with clients regarding order status, delays, or other issues to ensure customer satisfaction.
• Coordinate with the logistics and warehouse teams to ensure on-time delivery of products to customers.
• Use industry knowledge to provide insights and support to the sales team on cleaning chemicals and equipment.
• Stay informed about market trends, competitor activities, and new product offerings in the cleaning industry.

Qualifications and Skills

• Proven experience as a Sales Administrator or in a similar sales support role, ideally within a trading company.
• Solid experience in the cleaning chemicals and equipment industry in Qatar or the GCC is highly desirable.
• Strong administrative and organizational skills, with a keen attention to detail.
• Excellent communication and interpersonal skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel) and experience with a Customer Relationship Management (CRM) or ERP system
• Ability to work effectively in a team and handle multiple tasks simultaneously in a fast-paced environment.

Education

• A diploma or bachelor's degree in a relevant field is preferred.

Job Type: Full-time