Aftersales Manager

After-Sales Manager

We are looking for an After-Sales Manager to lead and oversee service operations for our TV, Soundbar, and related products . In this role, you will manage customer service processes, ensure smooth coordination with technicians and service centers, handle escalations, and drive customer satisfaction while maintaining high service standards.

Key Responsibilities

• Lead after-sales support operations, ensuring timely and effective service.
• Manage escalated customer inquiries, complaints, and service requests.
• Coordinate repairs, warranty claims, and spare parts management with service partners.
• Monitor KPIs, prepare service reports, and recommend process improvements.
• Guide and support service teams, ensuring adherence to company standards.
• Collaborate with sales teams, sharing insights on recurring product issues.

Qualifications

• Degree in Electronics/Electrical Engineering or related field (preferred).
• 5+ years’ experience in after-sales, service management, or TV repair support.
• Strong knowledge of MiniLED, LED, OLED & Smart TV technologies.
• Proven leadership, communication, and problem-solving skills.
• Customer-focused mindset with strong organizational and reporting abilities.

📩 If you are a service-oriented leader passionate about technology and customer experience, we’d love to hear from you!