Air Exports Pricing and customer service -Assistant Manager

Greetings from VAS INDIA CONSULTING!!!

We are hiring Asst. Manager-Air Exports Pricing and customer service

Location: Gurugram, Haryana

Salary : 6 - 7 Lakhs per annum

Key Responsibilities

1. Air Export Pricing

* Obtain competitive freight rates from airlines, consolidators, and agents.

* Prepare and submit quotations to customers promptly.

* Negotiate rates with carriers to ensure profitability and competitiveness.

* Monitor market trends and airline rate changes periodically.

* Maintain a rate database for reference and benchmarking

2. Customer Service

* Act as the primary point of contact for key air export customers.

* Handle pre-shipment to post-shipment inquiries and provide shipment status updates.

* Ensure timely resolution of client queries and escalations.

* Maintain high levels of client satisfaction through proactive communication and service

excellence.

* Coordinate with internal teams and overseas agents to meet customer expectations.

3. Documentation

* Oversee the preparation of shipping documents such as HAWB, MAWB, invoices, and

packing lists.

* Ensure accuracy and compliance of documentation as per customs and airline regulations.

* Coordinate with CHA and regulatory bodies for smooth clearance and dispatch.

* Maintain organized records of all shipment-related documents for audit and compliance

purposes.

4. MIS Reports Data Management

* Generate and submit periodic MIS reports (daily/weekly/monthly) to management.

* Track KPIs such as volume handled, service levels, and customer feedback.

* Provide data insights and analytics for decision-making and performance improvement.

* Maintain shipment tracking systems and ensure data accuracy

Job Type: Full-time

Pay: ₹600,000.00 - ₹700,000.00 per year

Work Location: In person