Air Ticketing Officer

Key Responsibilities

1. Ticketing & Reservations

• Book domestic & international air tickets
• Issue, reissue, and cancel tickets as required
• Handle fare calculations and pricing
• Use GDS systems like Amadeus, Galileo, or Sabre

2. Customer Handling

• Assist customers with flight options and best fares
• Provide travel advice (routes, timings, airline policies)
• Handle inquiries via phone, WhatsApp, and email
• Maintain professional customer service at all times

3. Documentation

• Verify passenger details (passport, visa requirements)
• Ensure correct data entry in ticket bookings
• Maintain records of bookings and transactions

4. Problem Solving

• Handle flight changes, delays, cancellations
• Manage refunds and rebooking requests
• Resolve customer issues quickly and professionally

5. Coordination

• Communicate with airlines for special requests or issues
• Coordinate group bookings when required
• Stay updated with airline policies and fare changes

6. Financial Handling

• Prepare quotations and invoices
• Manage ticket pricing and commissions
• Track payments and outstanding balances

Required Skills

• Experience with GDS systems (Amadeus / Galileo / Sabre)
• Strong communication and customer dealing skills
• Good knowledge of airline fares and ticketing rules
• Attention to detail and accuracy
• Ability to work under pressure

Preferred Qualifications

• 1–2 years experience in a travel agency or airline ticketing
• Proficiency in MS Office

Job Type: Full-time

Pay: Rs35,000.00 - Rs40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Travel Agency: 1 year (Required)

Work Location: In person